Apr 4, 2021 09:08:43 AM by ilbey U
Solved! Go to Solution.
Apr 4, 2021 09:41:57 AM Edited Apr 4, 2021 11:34:34 AM by Petra R
ilbey U wrote:
Jss dropped from 100 to 93. This situation is very unfair because I have completed all the work. My last client sent a contract from 4 different accounts. I had to accept them all to do the job.
No, you didn't. You should not have gotten involved with a client clearly violating Upwork's terms of service.
ilbey U wrote:
Apart from that, I said let's cancel the contract of only 1 person and his job description was unclear. And it awaited more time and attention than we understood.
The time to understand the requirements is before accepting a contract, not after accepting it. When you say that to a client, do you feel the client will have had "a great client experience" working with you on that contract? How enthusiastic do you expect the private feedback to have been?
Apr 4, 2021 09:41:57 AM Edited Apr 4, 2021 11:34:34 AM by Petra R
ilbey U wrote:
Jss dropped from 100 to 93. This situation is very unfair because I have completed all the work. My last client sent a contract from 4 different accounts. I had to accept them all to do the job.
No, you didn't. You should not have gotten involved with a client clearly violating Upwork's terms of service.
ilbey U wrote:
Apart from that, I said let's cancel the contract of only 1 person and his job description was unclear. And it awaited more time and attention than we understood.
The time to understand the requirements is before accepting a contract, not after accepting it. When you say that to a client, do you feel the client will have had "a great client experience" working with you on that contract? How enthusiastic do you expect the private feedback to have been?
Apr 4, 2021 11:21:36 AM by ilbey U
I understand. The system punished me for not fully obeying the rules. The second handicap for me was that the client was someone who broke upwork rules. I can understand what you mean. I will never allow upwork rules to be broken anymore, even for the sake of not being able to make money. I will neither violate nor cause. Thank you for taking your time and answering.
Mar 10, 2022 06:20:18 AM Edited Mar 10, 2022 06:21:49 AM by Amir S
Hey - I need help about my JSS. It has dropped down from 100 to 84. Even I do not have any feedback less than 5. I had tried to Contact Upwork CS but not succesfull. I am trying bot and at the end "Ask us to contact you" , but never received any resposne from them iver my email etc.
Thanks
Mar 10, 2022 06:35:46 AM by Petra R
Amir S wrote:Hey - I need help about my JSS. It has dropped down from 100 to 84. Even I do not have any feedback less than 5.
You had less than enthusiastic private feedback. The stars are irrelevant, most clients leave 5 stars by default unless the freelancer was absolutely dreadful and often even then.
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