Feb 8, 2020 11:25:58 AM by Mrityunjay K
Dear Upwork Community,
(I am posting it again, hoping for a response)
I got a mail on 30th January 2020 stating that I have lost my Top Rated Status. I don't know why this happened as you can see that my JSS is 100%, My agency has earned more than 10k USD in last one year, there is no account hold and I have been active everyday. (I think there is a bug in portal as I can't see my stats page, it constantly loads).
Can anyone help me and get my Top Rated Status back?
Thank You.
Feb 8, 2020 01:43:29 PM by Jennifer M
Did you go below 90%?
Do you have a hold for doing a no-no thing? Holds show in your stats.
Feb 8, 2020 10:29:39 PM by Mrityunjay K
There is no account holds in my account. I have been always consistent on Upwork and It's been more than 4 months for me to achieve 100% JSS. I never went below 100% afterthat.
From past one month, I am not even able to check my stats page, It's always loading(Please see the attached screenshot).
Feb 8, 2020 11:15:04 PM by Aleksandar D
Hi Mrityunjay,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 8, 2020 11:19:53 PM by Mrityunjay K
Thank you Aleksandar,
I'll wait for a solution and hope that I can get my Top Rated Status within this week.
Warm Regards,
Jay.
Feb 10, 2020 12:25:12 PM by Mrityunjay K
Hello Upwork Community,
Can anyone please look on this thread and give me a valid reason behind this?
"I got a mail on 30th January 2020 stating that I have lost my Top Rated Status. I don't know why this happened as you can see that my JSS is 100%, My agency has earned more than 10k USD in last one year, there is no account hold and I have been active everyday."
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