Lost access to email

[messaki]

Hi, everyone!

It seems that the email I use in the Upwork account was connected to a domain I lost access to. So, I cannot access the settings to change it because it keeps saying that there was an email sent with instruction for access. Is there some way to change the email or send the confirmation message to another email?

[BojanS · Accepted solution]

Hi Erik,

Could you please send me a PM with the email address you have access to? I’ll have one of our agents reach out to you and assist you accordingly.

Thank you.

[ravidudhatra]

Hello upwork team,
This is my friend's upwork account. My upwork account has **Edited for Community Guidelines** email and now this email is deleted so, i want to recover my upwork account to **Edited for Community Guidelines** email address. For verification i am sending you my adhar card number 6178 4907 6526 and if you want to more verification then i am ready to video or audio verication also.
Thank you!

[NikolaS]

Hi Ravi,

Please note that sharing your account information and having multiple accounts is a serious violation of the Upwork Terms of Service. 

I shared your report with our team and one of our agents already reached out to you directly via email to share more information.

[4cc024a2]

Hello Bojan, I have the same problem. Can you please help me? I feel lost.

[AndreaG]

Hi Faysal,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[4cc024a2]

Hello Andrea, Thanks for the kind reply. This is a profile that I opened to get help. My actual profile's email acess is disabled and I also forgot the password of that profile. I need help to get that account back. I will close this account as soon as I get that issue resolved. I understand this is not the best practice as it's against Upwork T&C and I apologize for that.

[ArjayM]

Hi Md Faysal,

Arjay here stepping in for Andrea. It looks like the team has provided you with more information and instructions on how to resolve the issue via email. You can access the email associated with this account (You're currently using) or this support ticket here linked to your case. From there, you can easily coordinate with the team so you can proceed with your account.

[4cc024a2]

Hello Arjay, I appreciate your response. Unfortunately, the support team is asking me to keep using my current account. The other account is valuable for me and it has my years of work. The email assigned with that profile was managed by another administrator and they disabled the email. That one is legitimately my account and I can provide any private information asked about it. 

[malnicolas]

Hello Bojan, I have the same problem with my account. Can you help me out?

[PradeepH]

Hi Andy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[8fc96df9]

I have the same issue as the other freelancers here, I cannot access my upwork account at all because I lost access to the email I signed up with. I made this temporary account (I know it is against the rules) to ask for help, and will delete right after I get access to my real account back. I woul appreciate support as their are jobs where I need to submit work, I must withdraw earnings and repsond to new proposals. Thank you

[971bb7e4]

I am also having the exact same problem. I created an Upwork account that I never ended up using a while ago and since then, my email has been deleted (old school email). I created a new account because I forgot my password to my previous account and have no way of accessing the associated email in order to change the password. Please help!

[JoanneP]

Hi Jilian,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[8b3800c6]

Hi JoanneP, This is my brothers account. Recently my email has been hacked and that is connected to my upwork account. I need to change my email that connected to my upwork so that I can log in back to my account. Please help me.

[8b3800c6]

Hi. This is my brothers account. I have my own upwork account but cant login to it. Recently my email has been hacked and that is connected to my upwork account. I need to change my email that connected to my upwork so that I can log in back to my account. Please help me.

[NikolaS]

Hi Fel,

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

Please note that sharing account information and logging into another user's account is a serious violation of the Upwork Terms of Service.

[8b3800c6]

Hi Nikola. I tried to pm you but your profile is not available anymore. Please I really need your help. to recover my account. Thankyou

[ArjayM]

Hi Fel Christian,

We understand the importance and the urgency of restoring your main account. Nikola's profile is active and ready to receive messages. You just need to click on his name (or mine), then hit on the "Send Message" button so that you can share the required information for the account you need assistance with.

Please visit this screenshot for your reference. We're looking forward to your message.

[8b3800c6]

How come theres no send message when I click your name? 😞

[8b3800c6]

is there any way to reach to you than this?. Please

[8b3800c6]

Can I explain my problem here please.

[8b3800c6]

Hi this upwork acc is only on my brother. I have an own upwork account but the gmail Ive been using to that to log on the account has been hacked recently so I cant login to upwork anymore, I need to change the email that connected to my upwork account with my new email so that I can have my upwork account back. I need you guys to help me recover my upwork account by using my new email. Thank you. Hope I will got some help. Thankyou so much (The email that connected to my upwork acc thats been hacked was "**Edited for community guidelines**" and I want to change that email to "**Edited for community guidelines**" so that I can login back to my upwork. Please help me. (I cant message moderator , theres no send message when I click their profile. Please just help me here. Please)

[JoanneP]

Hi Fel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[8b3800c6]

Thankyou. Maybe we can email each other to discuss my problem. I just really need to recover my upwork account as I have ongoing work

[8b3800c6]

Hello upwork moderators. Please help me regarding my issue. I already have a ticket but didnt have any progress or response yet from an agents that can help me solve my problems. Please help. Thank you. 

[LuiggiR]

Hi Fel,

We've notified the team that's assisting you, and one of our agents has followed up with you via your support ticket with more information.