Sep 6, 2020 07:34:48 PM Edited Sep 6, 2020 09:13:02 PM by Valentina T
Sep 6, 2020 07:38:08 PM by Preston H
Upwork should not allow this sort of reprehensible behavior from a client.
Sep 6, 2020 08:23:57 PM by Petra R
Valentina T wrote:
How is it possible, that I get a mediation request after 30 days since the last payment from a client?
It's not a dispute, it's just mediation. Mediation has "no teeth" - it is entirely non-binding.
I just read that there is missing work. So the client paid for something they didn't actually get? In that case, as a priority, get the missing work to the client ASAP. If it's been a month since payment, why hasn't the client got what they've already paid for well over a month ago?
Preston H wrote:Upwork should not allow this sort of reprehensible behavior from a client.
Reprehensible behaviour? Reprehensible as in expecting to get what they've already paid for in full you mean?
Sep 6, 2020 08:30:46 PM by Valentina T
Sep 6, 2020 08:36:00 PM by Jennifer M
Sep 6, 2020 08:36:07 PM by Petra R
Valentina T wrote:
I had a problem with my laptop, client came back to me less than one week ago (one month after last payment) highlighting the problem and I already delivered big part of the work missing and planning to finish all in the next 2 days.
Finish it today if you can. It's paid for. It was paid for over a month ago. It shouldn't be the client's job to let you know a month after paying you that the work they paid for was not delivered in full, it was your job to check before you submitted it.
Sep 6, 2020 08:44:36 PM by Valentina T
Sep 6, 2020 08:53:37 PM Edited Sep 6, 2020 08:57:08 PM by Petra R
Valentina T wrote:
can you explain me what is the difference between mediation and dispute?
Ultimately, the difference between mediation and dispute is that a dispute can potentially end with you returning all the money paid under the entire contract to the client, whereas mediation is only a process to find a solution. Ideally you want to complete the work you were paid for well over a month ago as quickly as you possibly can to remove the reason for the client seeking mediation, unless the client has since found further issues with the work.
Is the contract still open or is it closed?
Sep 6, 2020 09:02:14 PM by Valentina T
Sep 6, 2020 09:03:09 PM by Valentina T
Sep 6, 2020 09:15:46 PM by Petra R
Valentina T wrote:
the contract is already closed, last payment was in the 28th of July
You're lucky. That means your feedback won't reflect this issue.
Sep 6, 2020 08:26:58 PM by Jennifer M
Sep 6, 2020 08:33:15 PM by Valentina T
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