My Profile locked Private

manthank0305 · ‎08-26-2022

Hello Upwork community, my upwork profile is locked private and due to this i am facing issue in applying for the jobs, i even went on to the support and did everything they asked me to do. Even after 3 days of the request, still my profile is locked. Idk whether there is any issue from my side or their side. They had mentioned that this issue might take upto 4 hours to solve but even after few days it is the same. Please help me if someone has faced such issue before.

Thank you.

pradeephele · ‎08-26-2022

Hi Manthan,

Thank you for your message. Apologies for the delay in responding to your request via a support ticket. I am pleased to inform you that your profile is reset and the visibility is set to Public now.

Thank you,

Pradeep

sbrnl · ‎08-26-2022

Hi, could you please help me? Same issue here, I did everything and my profile is still private. thanks.

812dd08c · ‎08-26-2022

Hi Sabrina,

I can see that you've reached out to the team with the same concern and several tickets have been created. Please allow our team time to review your request and your account. You should be getting an update here or in your email once it's been reviewed.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay

umar-razzaq · ‎11-01-2022

Hi, could you please help me? Same issue here, I did everything and my profile is still private. thanks.

tinker_bell3 · ‎11-02-2022

Hi Umar,

Your profile visibility has been reset back to “public”. For more information, please check out this help article.

~ Joanne

cd5fcc25 · ‎09-02-2022

Hello,

I have the same issue- I have been set to private even though I'm currently active and have requested to make it public again. This has gone on for a couple/few days now. Can you help me?

Thank you,

Courtney

tinker_bell3 · ‎09-02-2022

Hi Courtney,

I'd like to confirm that on our end, your profile visibility has not been set to private. I can see that you have already submitted a support ticket to our team. One of our agents will update your ticket to assist you further with your profile status.

~ Joanne

cd5fcc25 · ‎09-03-2022

Hi, Joanne,

My profile currently says it's set to private. Please see attached screenshot. No one has reached out to me yet, either.

-Courtney

pradeephele · ‎09-03-2022

Hi Courtney,

Thank you for your message. Your profile is set to Public now. You can update your profile visibility by clicking the pencil icon.

Thank you,

Pradeep

cd5fcc25 · ‎09-04-2022

Thank you, Predeep! I was clicking the pencil icon and selecting to change it to public and would receive the popup that stated it could take up to 4 hours, but after many days, it was never changed. I see that it is now changed to public. Thank you again!

be7b05d4 · ‎09-03-2022

So sad, Please contact support. Thank you

nouraiz2015 · ‎09-20-2022

Hi my profile is also set to locked private. i have sent many automated messages and created a support ticket but still its private.
can you please make it public?

Nouraiz

Nouraiz S

812dd08c · ‎09-20-2022

Hi Nouraiz,

I am pleased to inform you that your profile is reset and the visibility is set to Public now. A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay