Nov 26, 2020 09:41:18 AM Edited Nov 26, 2020 09:43:04 AM by Demetris S
I got today for first time in upwork. After confirming my account, paid for pro membership and already sent my proposal for 4 projects, my account suspended without understanding the reason. Please help me out. Thank you!
Solved! Go to Solution.
Nov 26, 2020 10:28:08 AM by Andrea G
Hi Demetris,
I checked and it looks like our team has reached out to you via support ticket with more information about your account and how to lift the hold. You can access your ticket from the notification sent to your email address and also here.
Thanks!
Nov 26, 2020 10:28:08 AM by Andrea G
Hi Demetris,
I checked and it looks like our team has reached out to you via support ticket with more information about your account and how to lift the hold. You can access your ticket from the notification sent to your email address and also here.
Thanks!
Oct 12, 2021 10:02:12 PM by Razia K
hello!
My account has been suspended for no reason, kindly help me recover my account. Thanks
Oct 12, 2021 10:57:43 PM by Joanne P
Hi Razia,
I checked your account and I can confirm that one of our agents reached out to you about your account status. Please check your ticket by logging in to your account and going here. You can also check the email address associated with your Upwork account. The same information was also sent there. Kindly reply to the email with the information they requested.
Oct 16, 2021 10:42:22 PM by Razia K
I think I have deleted the mail accendetally kindly send it once more I will be gratefull to you. Thanks
Oct 16, 2021 11:38:22 PM by Pradeep H
Hello Razia,
Thank you for your message. I'll have one of our customer support agents to reach out to you directly and assist you further.
Thank you.
Pradeep
Dec 3, 2020 02:40:03 AM by Yvonne G
Hello Ma'am,
Is there any way to do to get my account active back?
Dec 3, 2020 02:58:55 AM by Goran V
Hi Yvonne,
Our team reached out to you via ticket to assist you further with your account. Thank you.
Sep 27, 2021 07:49:11 AM by Muhammad S
Hello Goran!
Hope you doing good! My upwork account was Hold, 12 Septemeber 2021 , Client account was suspended so then after upwork hold my account , i have give all proof to upwork support but they just email that (Thank you For Responding . Please be advised that we are currently awaiting responce from your clients regarding our inquiry of the issue. We regret to inform you that we do not any information available for you at this time. if you have active communication with your client kindly advise them to respond to our email so we may expedite our review of your account , you will be notified ) this email was recived by 21 September 2021 , i have contact to many times to client to respnce upwork , he replied only that , i have give them all proof , Now i am waiting your Kind Responce kindly assist me as soon as Possible and Also important!!!( Please access me For get paid this is too much important ,) i hope you will not Disappointed me For you Best Regarding this issue , i am also here for more investigation.
Have a Great day!
Regards:
Muhammad Shoaib
Sep 27, 2021 08:37:19 AM by Andrea G
Hi Muhammad,
I can see the latest reply on your support ticket was from our team. Please reply to your support ticket with any information you may have so the team can review and assist further. When everything is in one place we can be more efficient in assisting you.
Mar 18, 2021 03:02:24 AM by Naveed A
My account is suspended as unfortunately i filled wrong data to withdraw amount direct to local bank.
After that i correct my withdraw method and also verified from upwork.
But still my account is suspended.
Mar 18, 2021 03:04:36 AM by Aleksandar D
Hi Naveed,
I already followed up with the team handling your case and you can expect an update on your support ticket very soon.
Thank you.
Feb 17, 2021 04:35:09 AM by Nur Azimah N
Hi Andrea. Can I know why my account suddenly suspended? Yesterday I got the instruction to verify my identity by sending my id card image and have a video call with the Upwork team. But today when I open my account it stated that it had been suspended. Can I get anyone to assist me to activate my account back?
Mar 29, 2021 02:14:50 PM by Ali A
Mar 29, 2021 03:37:33 PM by Andrea G
Hi Ali,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 30, 2021 10:00:34 PM Edited Mar 30, 2021 11:12:22 PM by Joanne P
Again My Account Has Suspended, Last Nignt I have Verify My Account With My ID Card And My Selfie, So Again My Account Have Been Suspended, Even I was Have Verify Batch On My Profile Now. Please Do Somethings Permanent.
May 5, 2021 08:26:02 PM Edited May 5, 2021 08:59:37 PM by Paola B
Hello, I just created my Upwork account and it got suspended right after it got accepted. The email said that I violated the terms of service. Please provide me a solution.
Apr 12, 2021 01:35:06 AM Edited Apr 12, 2021 01:46:52 AM by Aleksandar D
Hi Goran
I am facing an issue with " Upwork Account suspension " ... Here I am elaborating the full case, Please help me ASAP
Today I have done withdraw of $243.24 and after that I was trying to purchase the connects on upwork but somehow the payment method was getting declined due to some reason that I don't know ... after that I just updated the CVV number of the card that was already added in my id ... After 5-10 minutes I got notification of - **Edited for Community Guidelines**
Though I haven't done any irrelevant activity on my account .. everything was transparent and was working on 5 hourly projects and 2 fixed projects on my id
I am also attaching the screenshot of my upwork id suspension notification... and the screenshot of withdraw amount
Please notify me ASAP on my gmail id (**Edited for Community Guidelines**) or response via this message ... as billings are ongoing on my id
Regards
Harvinder
**Edited for Community Guidelines**
Apr 12, 2021 02:51:00 AM by Aleksandar D
Hi Harvinder,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 12, 2021 02:56:23 AM by Harvinder S
Hi Alex, Thanks for your response!!!
Please resolve this issue as soon as possible. Thanks
Regards
Harvinder
Jul 31, 2021 06:02:03 PM Edited Jul 31, 2021 06:10:15 PM by Lawag G
Jul 31, 2021 10:25:27 PM by Pradeep H
Hello Lawag,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep.
Feb 25, 2021 08:16:22 PM by Abrar S
Mar 19, 2021 03:30:01 AM by Hamza M
Mar 19, 2021 03:57:46 AM by Aleksandar D
Hi Hamza,
I checked and it looks like our team already reached out to you via email with more information on your account. Please follow up on the email so that the team can continue assisting you.
Thank you.
Mar 27, 2021 04:20:38 AM by Bilal H
Dear Team,
My account is suspended since many days, I have requested two times to resolve it but it is still suspended, kindly help.
Apr 3, 2021 09:09:00 AM by Nitish S
Hi upwork I have changed my profile photo as per your terms and guidelines please respond towards our application as soon as possible because we have an active proposals needs to answer
Apr 3, 2021 09:41:56 AM by Luiggi R
Hi Nitish,
Thanks for reaching out. I can see that you replied to your support ticket with the update. Rest assured the team will be getting back to you soon.
Apr 10, 2021 03:25:21 PM by John A
My account also says - Your financial account - has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.
I have updated payment methods and it is still saying Update.
I have updated.
Please help as I want to use this platform now.
Thankyou
Apr 10, 2021 03:59:54 PM by Luiggi R
Hi John,
I checked and it doesn't look like your account has any restrictions at this time. I can also confirm that you've updated your payment method. If you're still seeing this message on your end, please try clearing your browser cache and cookies or using a different browser. Don't hesitate to let us know if the problem persists.
Thank you.
Apr 13, 2021 06:14:36 AM by M W
I got today for first time in upwork. After confirming my account, my account suspended without understanding the reason. Please help me out. Thank you!
Apr 13, 2021 06:30:38 AM by Aleksandar D
Hi M W,
I checked and it looks like our team already reached out to you via this support ticket to assist you further with your account. Please follow up on the ticket in order to remove the hold.
Thank you.
Apr 18, 2021 02:44:01 PM by Hermilita L
Hi Ms. Andrea. Please help me, too. My account was suspended this morning and I have no clue what must have gone wrong or what violations have I done.
Could you help me contact customer support TO CLOSE MY ACCOUNT for better? Thank you.
Apr 18, 2021 03:55:08 PM by Pradeep H
Hello Hermilita,
I'm sorry to hear about your account suspension. I see that our team has already reached out to you via a support ticket. You can also check the support ticket on your registered email address. Your account has been closed as requested by you.
Thank you.
Pradeep H.
Jun 19, 2021 09:32:52 AM by Aijraden T
Hi,
I am still very new to Upwork and was about to start my first ever long term contract. I was so surprised when I logged in and saw that my account was suspended. Please can you help me? I already replied to the email with ticket numbers #31943731, #31945468, #31945374. I gave all the info needed. Please help me.
Aijra T.
User | Count |
---|---|
472 | |
472 | |
421 | |
370 | |
173 |