My earnings were gone without any notifications and Emails.

[jolee_huang]

Hello,

I need help!

Here is the whole thing.

1. I found all my contracts were closed by someone on May 14. I immediatley contacted all my clients. Only one client told me they got a message from upwork.

I got a message from Upwork says "**Edited for Community Guidelines**.

2. I was so confused without any notifications or Emails about it. Then I had to call upwork to find the reasons, twice. 

3. I got a message from upwork on May 22. It said my account suspension has been removed. At the same time, I found my earnings were gone too.

4. Then I had to contact upwork through online system again. I have got no reply from upwork after I taked to the online help staff at the first time.

5. One week later, I had to contact them again and I got a message from them.

**Edited for Community Guidelines**

I have no idea of what happened to me from the very beginning. None of my clients know the fraud, refunds thing. 

I am so worried about this kind of problem, I do not know when and why and how my earnings might be gone again in the future.

Could anyone please help me solve this problem? 

Thanks and Regards.

[vladag · Accepted solution]

Hi Jolee,

I'm really sorry about your recent account issue you've experienced and the frustration it has caused you. I'll take a detailed look and ask our team to reach out to you directly as soon as possible and assist you further with the concerns and questions you shared here.

[jolee_huang]

Hi Vladimir,

Thank you very much!  That's a big help!

Have a good day!