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Saghir's avatar
Saghir A Community Member

No connects are required, but when send proposal it says You don’t have enough Connects to submit.

Hi,

I am new to Upwork, Today I was looking at this job

**Edited for Community Guidelines**

 

It says no "No connects are required."

 

I am trying to send proposal but geting this error

"You don’t have enough Connects to submit this proposal."

 

Can you guys look into this

32 REPLIES 32
Joanne's avatar
Joanne P Retired Team Member

Hi Saghir,

 

I've shared your concern with our team, and one of our agents will reach out to you via support ticket and assist directly. Thanks.

~ Joanne
Upwork
Henrique's avatar
Henrique F Community Member

I just got the same error.

 

I´m trying to submit a proposal for a job that doesn´t require connects, but I´m getting the message "You don’t have enough Connects to submit this proposal". And I do have connects: 32.

Can you fix this please?

Bojan's avatar
Bojan S Community Manager

Hi Henrique,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists and share the screenshot of the error message you're seeing via a PM along with the link to the job post.

 

Thank you.

~ Bojan
Upwork
Khurram's avatar
Khurram R Community Member

I am having same issue

Arjay's avatar
Arjay M Retired Team Member

Hi Khurram,

 

I tried and wasn't able to replicate the issue you're describing. Could you please try using a different browser or the incognito mode of the current one? You could also try clearing your cache and cookies. Let us know if the issue persists with the screenshot of the error you're receiving and we'll look further into that for you. If you could also send me a PM with the link to the job post you're referring to, that would be extremely helpful. Looking forward to your response.

 

~ Arjay
Upwork
Subani's avatar
Subani M Community Member

Hi, 

I'm getting the same error as well. Could you please fix it? 

Goran's avatar
Goran V Retired Team Member

Hi Subani,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Thank you.

~ Goran
Upwork
Subani's avatar
Subani M Community Member

Cleared my cookies and used a different browser. The problem still persists. 

Avery's avatar
Avery O Community Manager

Hi Subani, 

I have shared your concern with the Customer Support Team and they will reach out to you to assist you further. 


~ Avery
Subani's avatar
Subani M Community Member

I haven't heard from you yet and my issue hasn't been resolved.

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Subani,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
Subani's avatar
Subani M Community Member

Hi Bojan, 

I didn't hear from anyone regarding the issue. 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Subani,

 

I'm sorry for the delay in getting back to you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Yulia's avatar
Yulia H Community Member

Hi,

Today I was looking at this job

"**Edited for Community Guidelines**"

 

It says no "No connects are required."

 

I am trying to send proposal but geting this error

"You don’t have enough Connects to submit this proposal."

 

May you fix it please?

Goran's avatar
Goran V Retired Team Member

Hi Yulia,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.

~ Goran
Upwork
Lindsay's avatar
Lindsay G Community Member

Hi,

 

I'm trying to submit a proposal to a job listing that says no credits are needed to apply.  I have 40.  However, when I hit submit it says I don't have enough credits needed.  Can someone advise?

Bojan's avatar
Bojan S Community Manager

Hi Lindsay,

 

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Lindsay's avatar
Lindsay G Community Member

Hi,

 

I tired again in a new browswer and got the same messages.  I included screen shots here.

 

 

 

Screen Shot 2020-03-11 at 3.55.36 PM.pngScreen Shot 2020-03-11 at 3.55.17 PM.pngScreen Shot 2020-03-11 at 3.54.23 PM.pngScreen Shot 2020-03-11 at 3.55.25 PM.png

 

 

Let me know if you need any other info or if there are any steps I need to take.  Thanks.

 

Avery's avatar
Avery O Community Manager

Hi Lindsay, 

 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


~ Avery
Alex's avatar
Alex T Community Member

I'm getting the bug described here

 

Clearing cache and trying a different browser did not solve the issue.

Bojan's avatar
Bojan S Community Manager

Hi Alex,

 

One of our team members will reach out to you directly via a support ticket to assist you with this issue.

 

Thank you!

~ Bojan
Upwork
Akaki's avatar
Akaki P Community Member

Hi,

 

This is happening to me too.

 

Any ideas?

Avery's avatar
Avery O Community Manager

Hi Akaki, 

A member of the Customer Support Team will reach out to you to assist you with your concern. 


~ Avery
Akaki's avatar
Akaki P Community Member

Thank you Avery, however, they still have not reached out to me yet.