Apr 12, 2020 08:00:31 AM by Prachi T
Since quite a few days, I have not been getting notifications on the Upwork app on my phone.
So new messages, job invites are being missed.
Is this a known issue and is anybody else facing the same problem?
I use the Upwork iOS app on my phone and it was working fine a few weeks ago. I have checked and rechecked the notification settings and it all seems okay to me.
Apr 12, 2020 08:29:21 AM by Aleksandar D
Hi Prachi,
Thanks for reaching out to us. Could you please try the troubleshooting steps shared in this help article? Let us know if the problem persists so that we can assist you further.
Thank you.
Apr 12, 2020 01:47:14 PM by Prachi T
Hi Aleksandar,
Thanks for your reply.
I checked my notification settings again as per the help article you provided and every box is checked the way it should be. Still, I do not receive any alerts on my cellphone for new messages and job invites.
Apr 12, 2020 04:24:51 PM by Joanne P
Hi Prachi,
I've shared your concern with the team, and one of our team members will reach out and assist you further regarding your notification settings. Thank you!
Apr 13, 2020 09:03:59 PM by Chris B
Apr 13, 2020 11:41:42 PM by Avery O
Hi Chris,
Could you please confirm if you need further help, or if the troubleshooting steps shared above has resolved your issue?
May 7, 2020 08:00:39 PM by Prachi T
This is still an issue.
In addition to it, now the 'My Feed' on the app is empty since yesterday. The jobs simply don't load. Refreshing the page or restarting the app doesn't work.
May 8, 2020 12:15:54 AM by Avery O
Hi Prachi,
I'll go ahead and share your concern with the Customer Support Team so that they can reach out to you to assist you further.
Jun 5, 2021 09:33:57 AM by Jesse N
Jun 5, 2021 09:36:31 AM by Chris B
Jun 5, 2021 11:20:22 AM by Luiggi R
Hi Jesse,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 2, 2021 08:54:10 AM by Andrea G
Hi James,
I'm sorry to hear that. Could you please clarify what seems to be the issue exactly and the device you are using?
Jul 3, 2022 12:36:48 PM by Katalin S
Hi,
I am facing up with the same situation.
all my settings are correctly done but I do not receive notifications to my IOS phone.
is there a solution for this?
thanks,
Jul 3, 2022 02:10:33 PM by Andrea G
Hi Katalin,
Someone from our team will reach out to you via support ticket in order to assist you further.
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