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gabrielyan
Community Member

Often I don’t receive notification of new messages.

Hello everyone,

in the last few months, very often, I don't receive notifications of new messages from my current contracts or new clients. Due to this problem, I have already missed several new jobs due to missed responses from clients.. There were no notifications in desktop and mobile applications, on the Internet, or by email about new messages.

 

Has anyone else faced such a problem?

3 REPLIES 3
AleksandarD
Community Manager
Community Manager

Hi Karen,

 

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
ahmed_foula
Community Member

Hi there,

 

I am facing the same problem after updating my Freelancer app to the most recent version (Version 1.35.1.0) I don't receive any "unread messages" notifications since then, and it also doesn't show the number of unread messages in a red circle combined with the app icon as before.

 

Any updates on that matter will be appreciated.

 

Cheers,

 

Ahmed

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Hi Ahmed,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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