Payment Delay?

[albutra_joeric]

No federal holiday or Upwork notice but haven't seen my earnings available for withdrawal 

[dennisdawn85]

Same for me

[acuares]

Same issue here.

[mcruz]

Same here

[roswel1718]

Same here

[canlas_06]

same here

[jbc0786]

me too 😞

[thejmax]

same here

[june50]

Same here. It should normally get available an hour ago. Any update?

[regiemon]

Hello UPWORK

[sheillabacani]

same with me

[jpbl1976]

Same here. Very odd. I thought they'd gotten their ducks in a row since mid-November. I wonder what the delay is about. I can confirm that all my clients have paid me (I have access to my clients' Upwork pages since I pay people) so it can't be related to that. I hope it's not related to the Tax thing they wanted us to fill out; I filled that out the same day they sent the email about it. 

[zamemperado0916]

Same here 

[b_sholpan]

same in Kazakhstan 

[deborah_lundin]

Same here. Usually available over an hour ago for me and still nothing

[mohamedsalahfahm]

Same here.  Funds are still "In Review".

[kodver]

Same

[diannedc16]

Same here hopefully.. hopefully to get some updates about this and to resolve the issue today

[lisar113]

My transactions are showing I won't be paid until the 11th. I hope this isn't correct. Surely they wouldn't move us back to getting paid on Tuesday/Wednesday without warning us, right?

[jpbl1976]

Same here. It would be a big communications failure if they decided to do that. Previously, they'd been talking about making the funds available to everyone not just Top Rated by Friday. Now, they're making a stealth change without any communications. I'm hoping it's a system glitch. 

[zalds_sans]

I have submitted a ticket about this issue a while ago and this is their reply thru email:

[vkhati]

Same here. 

[b80f51ec]

Same here, I thought it's just me since I recently got TopRated badge.

[aisenyi]

Same here. I just wish they communicated when there's a problem or change like this. It's really frustrating to have no information. The same thing with the "Available Funds" glitch earlier this week

[jvansteenwyk]

For what it's worth, my transactions page has always listed the expected payment release date as the normal Tuesday Night (East Coast U.S. time), not the early payment time for top-rated folks. 

Glitches happen occasionally. But I checked UpWork's Twitter and Facebook pages to see if they have an update. Nothing yet. 

[regiemon]

1st pay day of the year, payment delay

[hiram-kamau]

I'm experiencing a similar delay - the funds should have moved from "In Review" to "Available" hours ago.

[546f7cbc]

same issue here

[michaelkb1977]

Here as well. Was kind of depending on it working correctly lol

[cartrellgeneral]

Where are the moderators? I tried chatting with support but it's closed. 

[zalds_sans]

I was able to chat with their "autobot" support, but none of the options are even close to this issue. So I was asked if I wanted to talk to an agent, I clicked yes. Then it replied that the agents will be available tomorrow at 7am. whew. Then two options appeared, "Submit a ticket" and "I'll be back later". I opted for the former of course :D. After 20 minutes or so, I received an email saying:

Your request (#38465513) has been updated. You may reply directly to this email or by opening the link below:
https://support.upwork.com/hc/requests/38465513

Aris R (Upwork Help)

Jan 6, 2023, 2:14 PM GMT+8

Hello Zaldy Sxxxxxxxx,

We have received reports about this issue and our technical team is currently investigating and is working diligently on fixing this. We apologize for the impact this is causing and we will be sending you a reply as soon as an update is received. I have set the status of your ticket to "on hold," but you do not need to provide additional information at this time.

I appreciate your patience.



Regards,

Upwork Support

[danielle0924]

Same here. I have tried reaching out to their customer support (chat) but no one is available, accordingly they will be back tomorrow.  It's odd as no announcement has been made on this.

[deborah_lundin]

I just tried calling. It said the wait time was 3 minutes. After 20 minutes it came back and said no one was available and to leave a message. 

[michaelkb1977]

Well that's super aggravating 😕

[pinkyren]

I tried to contact the customer service on the web page, but no one responded. The page showed that 7am PST customer service will work.

[pinkyren]

Me too, if fast payout is not available, I think it would be better to let us know, otherwise it would feel really bad.

[mhilanie_amposta]

Same here..is it possible that it relates to the glitch happen early this week where in some funds becomes available then subsequently reversed by Upwork however, some freelancers already withdrawn the funds?

[jpbl1976]

I didn't know about that - but it could be. Maybe they reset the global payment settings and forgot to turn on the exemption for Top Rated freelancers. 

[01a71bc0]

same issue here

[regiemon]

Does Upwork not have any words to say about this problem?