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Payment Issues

komal-maria
Active Member
Muhammad J Member Since: Apr 5, 2020
1 of 4

So my client sent me bonus amount on 07/07/2020 and today its 13/07/2020. 6 days have been passed but still in my reports the bonus amount is pending. Why? I need help.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

Muhammad J wrote:

So my client sent me bonus amount on 07/07/2020 and today its 13/07/2020. 6 days have been passed but still in my reports the bonus amount is pending. Why? I need help.


When you go to your Pending tab, is there a date next to the transaction, on the left? If there IS a date, that's when you get paid.

 

date.png

 

If there isn't a date in the left hand column, the client never paid it. It would mean that every time Upwork tried to collect the money, the client's payment method declined.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
3 of 4

Hi Muhammad,

 

I checked your account, and I can see that the funds will be available to you on July 13. The security period applies to all payments and refunds on all contracts. All manual payments, including milestones and bonuses, become available 5 days after the payment is successfully processed. Thank you.


-Joanne
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komal-maria
Active Member
Muhammad J Member Since: Apr 5, 2020
4 of 4

Thank You very much. Yes you are right. I guess I was being a little impatient.

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