Payment Method ‘Failed’

[rajhean]

Hi!

A week ago a made a new USD account at my local bank. It was active and ready to use. I then made this a form of payment method on Upwork and waited for it to be approved. I got a notification that it was approved after about three days. To test it out, I then requested $50 to be sent directly to the USD bank account. This was on Oct.24. I read it takes about 8 days to be reflected in my local bank account, so I decided to wait. However, I just saw 'Failed' below this form of payment ( see pic). ( Though it says JMD which stands for Jamaican Dollars, the account is for USD savings so I don't know what happened there.) When I sign in to online banking, it does say that it is a USD account. Could it because the bank is Jamaican?

Seeing that if failed, how long will it take for it to be sent back to Upwork?

Should I re enable it and try again?

Thank you in advance.

[bilsim]

If you are using "direct to local bank" option, your account must be in the local currency which is JMD in your case. That's why USD account doesn't work. See here.

[rajhean]

Thank you!

[LuiggiR · Accepted solution]

Hi Rajhean, 

In addition to what Biljana mentioned, I can see that the withdrawal got already returned on Oct 28 and you should be able to see it if you go Reports > Transaction History. This likely happened because there was a problem with the bank details you entered, so I suggest you double-check the information with your bank first before you re-enable it.

Thank you,

[rajhean]

Thank you Luiggi!