Payment Pending

[waleedbinkhaliq]

My client approved the milestone last week, but my payment is still pending. Why is that? Please have a look.

[BojanS]

Hi Waleed,

While the milestone payment itself has been successfully processed it looks like there is a delay with the miscellaneous payment. It looks like the client's payment failed to be charged and that’s why the transaction still is showing as "Pending". Please ask your client to follow up on the notification they recently received and communicate with our team in order to resolve the issue with their account and resume your miscellaneous payment.

Thank you! 

[waleedbinkhaliq]

What should I communicate to your team?

[g_vasilevski]

Hi Waleed,

Just to clarify, Bojan was referring to your client ticket. Our team has already reached out to your client to assist them further. You can also share this Link with your client where they can access their tickets and follow up directly with our team. Thank you.

[waleedbinkhaliq]

What if he doesn't follow up? How will I get my payment?

[g_vasilevski]

Hi Waleed,

If any issues arise, our team will reach out to you directly via ticket and will assist you further. Thank you.