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Phone Verification, Phone Number Already used? Help

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Active Member
Rebecca H Member Since: May 14, 2019
31 of 100
Funny. That is the same answer I got. Four times I was told it got
corrected and they allegedly deleted the alleged old account but nothing
has changed. Now I am told they have to research it
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Active Member
Leighandra S Member Since: Aug 8, 2019
32 of 100

Hi Avery and team!

 

I am having the same issue.  Can I have my old account deleted so that I can move forward with the new one?

 

Thanks for your help here!

 

Best,

 

Leighandra

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
33 of 100

Hi Leighandra,

 

Your old account was closed. Feel free to reach out to us if you need any further assistance.

 

Thank you.


~ Bojan
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Active Member
Leighandra S Member Since: Aug 8, 2019
34 of 100
Thank you!
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Active Member
Elize T Member Since: Jan 10, 2020
35 of 100

I have the same issue

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
36 of 100

Hi Elize,

 

One of our team members will reach out to you directly via a support ticket and assist you further. Thank you!


-Joanne
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Active Member
Pankhuri G Member Since: Mar 24, 2020
37 of 100

Contact support they will do it.

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Active Member
Darryln J Member Since: Mar 24, 2020
38 of 100
I am running into the phone number issue as well. I do not have an account at all for up work just yet.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
39 of 100

Hi Darryln,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number and account. Thank you.


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Active Member
Rebecca H Member Since: May 14, 2019
40 of 100
For several days now, even though you said you corrected, I still can't make a profile because it says I have an old account eith same number. You said you fixed it. Well you haven't. I am deleting this account the new one and I want all alleged accounts with my name and number deleted. Will be writing a review.
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