Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
May 14, 2019 03:13:39 PM by Rebecca H
When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.
May 14, 2019 05:01:40 PM by Avery O
Hi Rebecca,
I was able to find another account with your name, and profile information. This may be the reason why you are unable to push through with your phone verification for this account. I have shared this information with the Customer Support Team, and they will get in touch with you to assist you further.
May 14, 2019 05:39:40 PM by Rebecca H
May 14, 2019 06:52:10 PM by Avery O
Hi Rebecca,
It looks like the team has already reached out to you through this support ticket. If you need further assistance, feel free to follow up and update the ticket thread and the team assist you further.
May 15, 2019 09:02:44 AM by Bojan S
Hi Rebecca,
Looks like you already did update your ticket. I'll follow up with our team and one of our agents will respond to you as soon as possible.
Thank you.
Mar 26, 2020 05:33:47 PM by Kaleb H
I am having the same problem where I have not created an account before but it says my phon numberis in use on a different account. Please assist!
Mar 26, 2020 10:10:27 PM by Avery O
Hi Kaleb,
A member of the Customer Support Team will reach out to you to assist you further.
Jun 25, 2020 09:05:15 AM by Ericka M
I'm having the same issue. It says that my number is being used about another user. Please help me fix the problem so that I can upload my profile.
Jun 25, 2020 11:31:02 AM by Bojan S
Hi Ericka,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance, we're here to help.
Thank you!
Jul 8, 2020 01:51:23 PM by Bojan S
Hi Shaeed,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jul 30, 2020 09:12:49 AM by Bojan S
Hi Leah,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 10, 2020 05:27:30 PM by Michael F
Hi im trying to create a new account but it says I already created on with this number, can you remove that number so I can creat this account??
Aug 10, 2020 10:21:11 PM by Joanne P
Hi Michael,
One of our team members will reach out and assist you directly in verifying your phone number. Thanks!
Aug 11, 2020 02:15:43 AM by Abdul Subhan Y
when i enter my phone number it says you already used it on other account. but i dont have anyother account. please help me to add mobile number.
Aug 11, 2020 02:25:01 AM by Goran V
Hi Abdul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.
Oct 17, 2020 09:23:50 PM by Brittani K
Oct 17, 2020 10:11:40 PM by Luiggi R
Hi Brittani,
Just to confirm, are you not able to create an account with a different email other than the one you chose to open the one you are posting with? Or, is the problem with the phone number as per the title of this thread? Please let me know so I can assist you further.
Thank you.
Oct 20, 2020 03:22:02 PM by Brittani K
Dec 30, 2020 11:06:26 AM by Jamie B
Jan 18, 2021 02:50:28 PM by Andrea G
Hi Matt,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 19, 2021 08:42:37 AM by Ciaran O
Jan 19, 2021 09:56:11 AM by Andrea G
Hi Ciaran,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Mar 2, 2021 11:53:57 PM by Alaisha C
I am having a similar issue, i unlinked my phone number from my old account and it still says that its linked
Mar 3, 2021 12:16:44 AM by Aleksandar D
Hi Alaisha,
One of our team members will reach out to you directly via a support ticket to assist you further.
Please note that having duplicate accounts is a serious violation of Upwork's Terms of Service.
Thank you.
Mar 23, 2021 10:58:11 AM by Susana G
Hello my phone number seems to be in use from an account I do not know.
Mar 23, 2021 11:30:40 AM by Bojan S
Thank you for reaching out to us, Susana.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jul 3, 2020 11:57:18 AM by Bojan S
Thank you for reaching out to us, Ashley.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 8, 2020 08:38:31 PM by Shannan M
Dec 8, 2020 10:43:14 PM by Joanne P
Hi Shannan,
I've shared your concern with completing the phone verification with our team. One of our team members will reach out and assist you directly via a support ticket.
Mar 28, 2021 10:51:41 PM by Carlos S
Mar 29, 2021 12:07:51 AM by Pradeep H
Hello Carlos,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
May 26, 2021 07:28:17 PM by Thomas D