Jan 8, 2021 06:00:24 AM by Tristan H
Hello,
I work in here as a freelancer.
A company offered me a mission, and tried many times to invit me on their Upwork page so I would be able to interact on it. The problem is I don't receive any email from Upwork anymore (even if I checked in my settings and all the boxes are selected so I should receive everything).
To accept their invitation, I apparently have to go to my emails.
In addition, I cannot contact Upwork directly because the button "Get help" on the "Help" part of Upwork just refreshes the page.
As anyone ever had this issue? And do you know how to contact Upwork directly now?
Many thanks in advance for your help,
Tristan
Jan 8, 2021 06:09:21 AM by Goran V
Hi Tristan,
Just to clarify, are you not receiving any emails for the invitation from your client to join their team and manage their Upwork account? Or, you`re not receiving email notifications at all? Thank you.
Jan 8, 2021 06:15:32 AM Edited Jan 8, 2021 06:26:06 AM by Goran V
Hi Goran,
Thanks for your quick reply. I don't receive any emails at all from Upwork.
I have three notifications on my account saying:
Jan 8, 2021 06:38:59 AM by Goran V
Hi Tristan,
Our team just resent your email. Could you please check your email now (along with your junk and spam folders)? Thank you.
Jan 8, 2021 08:10:51 AM by Tristan H
Hi Goran,
Thank you for your help.
I checked again all my folders and didn't receive anything (but I received the ones from Upwork Community when I get a reply to this post so I don't really understand what is going on).
Many thanks,
Tristan
Jan 8, 2021 09:11:40 AM by Andrea G
Hi Tristan,
Could you please try whitelisting or allowing emails from Upwork so that your email provider doesn't filter them out? If you continue experiencing issues, please let us know.
Thanks!
Jan 8, 2021 11:19:35 AM Edited Jan 8, 2021 12:39:32 PM by Andrea G
Hi Andrea,
Thank you for your reply.
I updated the email adress of my account in order to put a brand new one **Edited for Community Guidelines**. Would you please send me back the email Goran mentionned before to this new email adress to make sure everything is okay now?
Many thanks in advance for your help,
Tristan
Jan 8, 2021 02:10:30 PM by Andrea G
Hi Tristan,
Thank you for your patience. One of our agents has reached out to you via support ticket with more information. If you have any further questions please feel free to update your ticket with our team.
Thanks!
May 5, 2022 12:07:31 AM by Renuka S
Hi Goran,
i was unable to use the email which the account was deleted in Upwork, when i tried to register with that email it shows that the email is already in use and when trying to login with that user name it shows that wrong user name.
Kindly guide to get out of this problem
May 5, 2022 02:33:20 AM by Pradeep H
Hi Renuka,
Thank you for your message. Could you please click on my name next to this post and send me a private message with the registered email address for your closed account?
Thank you,
Pradeep
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