Refunded a client but I didn't click refund

[ryzhikov]

Hello, a refund has been completed for manually added hours.
The client claims to have done nothing.
what could have happened?

[a_lipsey · Accepted solution]

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Vladimir R wrote:

Hello, a refund has been completed for manually added hours.
The client claims to have done nothing.
what could have happened?

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Their credit card/bank was declined and so manual hours were automatically refunded. You only have protection on hours tracked using the time tracker, with meaningful memos.