Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Jan 13, 2021 11:40:50 AM by Bojan S
Hi Chopal,
Due to the high number of testimonials we receive, please allow 10 business days for your request to be reviewed.
We truly appreciate your patience through this process!
Jan 14, 2021 03:56:01 AM by Samuel T
Hi,
A few days ago I sent a previous client a recommendation request to which they have filled out and sent. The notification still says 'Pending' but I am looking to find out whether it wasn't sent correctly, or that it is waiting for confirmation by Upwork?
Thank you,
Sam
Jan 14, 2021 04:31:07 AM by Aleksandar D
Hi Samuel,
While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days.
We truly appreciate your patience through this process!
Thank you.
Jan 15, 2021 02:42:05 AM by Olufemi O
Hello, I requested a testimonial from 2 of my clients and they said Upwork didn't notify them on LinkedIn. Please what's wrong?
Jan 15, 2021 02:54:37 AM by Goran V
Hi Olufemi,
While we are excited to share that the feature is proving to be very popular unfortunately we've received so many requests that it's taking us a while to review each one. As a result, please allow 10 business days for your request to be reviewed. We apologize for the delay, but please know we are still testing and optimizing this beta feature. Thanks!
Jan 15, 2021 09:02:48 AM by Keith F
A client of mine (from outside UpWork has left a testimonial for me but it was not approved as the contact information could not be verified; a valid LinkedIn profile was provided, along with an email address which was made up of their name, matching that of LinkedIn. It is an entirely valid testimonial, I am just wondering why it may have been declined and how I can have it reviewed?
Thanks
Keith
Jan 15, 2021 09:54:09 AM by Bojan S
Hi Keith,
Looks like your testimonial request is still under review. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days.
We truly appreciate your patience through this process!
Jan 16, 2021 02:48:59 AM by Zeeshan S
Hi, I am unable to proceed further on getting a testimonial from local clients for past work. The only LinkedIn option is not working.it says invalid link, while the link is ok. Is it possible for you to solve this problem for me? Thanks in advance
Zeeshan
Jan 17, 2021 01:09:32 PM by Prince N
Jan 17, 2021 03:51:29 PM by Luiggi R
Hi Prince,
The notification about your testimonial request is sent to the client's email. In general, any information you submit to Upwork is processed by Upwork in accordance with our Privacy Policy. To better ensure the integrity of the process, we do not share the details about how we review and check the validity of the testimonials.
Thank you.
Jan 18, 2021 08:02:52 AM by Sean W
I want to upload past testimonials but I am not able to submit the information without entering a URL for the clients Linkedin account.
However, my past clients do not have Linkedin accounts. Is there a way to upload the testimonials without the Linkedin URL?
Thanks for your help!
Jan 18, 2021 09:04:06 AM by Andrea G
Hi Sean,
Your clients need to have a LinkedIn profile in order for you to request a testimonial from them.
Thanks!
Jan 18, 2021 09:36:15 AM by Kamarudheen A
Hi Sean, There are no other ways because Upwork verifies the client's job title through the LinkedIn account, so it is the only way to add testimony to Upwork for now, I also thought the same way as I have 100's of non-Upwork clients', I hope they will add more social media platforms to the list in future.
Jan 20, 2021 12:54:24 PM by Bob S
I am new to Upwork and recently submitted a testimonal request to a past (non-Upwork) client. They have not received the request on their end yet. How long does it typically take?
Thanks,
Bob
Jan 20, 2021 02:08:08 PM by Andrea G
Hi Bob,
Has your client checked their spam/junk folder to see if the email was sent there? If not, please send me a private message with your client's email address so I can look into this for you.
Thanks!
Jan 21, 2021 10:54:12 AM by Bob S
Just checked with him and there is nothing in spam or junk folder - or on his Upwork profile. I also PM'd you with his email.
Thank you for looking into this.
Jan 20, 2021 10:07:44 AM by Maricar A
Jan 22, 2021 08:59:32 AM by Kamarudheen A
I have faced the same problem, then I tried the same thing you did, posting it in the community, but yet I didn't receive any solution or reason for testimony rejection, and tried to find my self,
I have helped the client with an application logo and branding, and he has an Upwork account as a freelancer, so l think that is the reason why they didn't accept the testimony, but I'm not sure about it yet as Upwork provided any exact reason.
Jan 22, 2021 09:55:14 AM by Bojan S
Hi Maricar,
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information.
You can try requesting another from a different client.
Jan 27, 2021 07:31:54 AM by Meer G
What if the client don't have any LinkedIn profile then what should i do to request a testimonial?
Jan 27, 2021 08:21:31 AM by Kathy M
Jan 27, 2021 08:33:07 AM Edited Jan 27, 2021 08:34:53 AM by Bojan S
Hi there,
Currently, they'll need to have a LinkedIn profile.
Please note that your profile must represent you as an individual and that all the information in your profile including your name and profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo and this one for updating your name.
Thank you!
Jan 28, 2021 01:18:30 AM by Avlokita S
Hello,
I have requested a testimonial from a previous client. However, they haven't shared it inspite of submitting the work. I now wish to delete that request from my profile. How do I do that?
Jan 28, 2021 01:30:03 AM by Aleksandar D
Hi Avlokita,
Could you please send me a private message with the name of the client so that I can check and assist you further?
Thank you.
Jan 31, 2021 09:22:24 PM by Gracelyn K
My client's testimonial was rejected. Can you please tell me why?
I would like to have this issue resolved.
Jan 31, 2021 10:36:31 PM by Luiggi R
Hi Gracelyn,
I see there's a recently approved testimonial showing in your profile. Are you referring to one different from the one you already have?
Feb 1, 2021 12:02:43 AM by Gracelyn K
Feb 1, 2021 12:56:49 AM by Aleksandar D
Hi Gracelyn,
I followed up with the team and your testimonial was already approved. Let us know if you need further help with anything.
Thank you.
Jan 31, 2021 10:36:48 PM by Kamarudheen A
Hi Gracelyn,
To ensure the trust and quality of the Upwork marketplace, they only approve testimonials from clients where they have sufficient evidence that the contact information is valid, and due to the privacy policy they don't provide the reason for rejection, the only thing you can do is to find another client for testimony.
I hope this is helpful.
Feb 2, 2021 02:44:07 AM by Phil A
Having recently registered with Upwork, I received an email suggesting that I request testimonials from past clients, which seems like a good idea. I started the process for my first client, a children's author, but was prompted to enter a LinkedIn address, which she doesn't have. Is it only possible to get testimonials from people who are registered with LinkedIn?
Feb 2, 2021 02:54:33 AM by Goran V
Hi Phil,
Yes, they need to have a LinkedIn profile in order to be able to send the testimonial request. Thank you.
Feb 2, 2021 02:59:49 AM by Phil A
Thanks for the prompt response, Goran. That's unfortunate. I don't think any of the people I've recently worked with use LinkedIn.
Feb 3, 2021 01:31:10 AM Edited Feb 3, 2021 01:38:06 AM by Goran V
Hello,
My outside client give reviews through my testimonial request but it was rejected by Upwork. it was my genuine current client outside Upwork. How can I get approved. is there any option kindly advise.
**Edited for Community Guidelines**
Feb 3, 2021 01:38:48 AM by Goran V
Thanks for your question, Safeer. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Feb 3, 2021 04:08:43 AM by Safeer U
Feb 3, 2021 05:04:27 AM by Aleksandar D
Hi Safeer,
I followed up with the team and your testimonial was already approved. Let us know if you need further help.
Thank you.
Sep 20, 2021 01:59:48 PM by James M
Hello Aleksandar -
I asked a colleague for a testimonial, provided all the necessary info, and her testimonial was rejected. It's a legit testimonial, and I'm hoping somebody can look into this for me.
Many thanks,
James
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