Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Mar 4, 2021 12:13:35 PM Edited Mar 4, 2021 12:14:57 PM by Alexandre A
When I fill up the field "Business email adress" in the testimonial request with business e-mail, it does not arrives to the client. But when I filled with his personal e-mail the testimonials request worked and the customer manage to participate.
He doesn't know if the e-mail is blocked by his e-mail server or other reason.
Upwork can check my LinkedIn profile and the relation to the customer that match with my CV and connection in LinkedIn.
Please, let me know if the Testimonial can ben done using the personal e-mail.
Mar 4, 2021 01:11:05 PM by Andrea G
Hi Alexandre,
Yes, you can send the request to your client's personal email address.
Thanks!
Mar 4, 2021 11:49:38 AM by Lokman T
Hello, there I'm Lokman.I started to use Upwork. While making some updates on my profile on the testimonials section, I requested a testimonial from my client and he made it once last week and he did today again but he says nothing came up after he did his endorsement. I did not get a rejecting message. I'd like to know if there is a problem or if it's usual to take too long to get verified? I am looking forward to your response. thanks.
Mar 4, 2021 01:17:41 PM by Andrea G
Hi Lokman,
I checked your account but it doesn't look like you've sent any Testimonial requests. To request a testimonial:
Go to Settings, then My Profile.
Scroll down to the “Testimonials” section.
Click on “Request a testimonial.”
Enter your client’s contact information, including a link to their LinkedIn account.
Once you send the request you'll see it in the Testimonials section as "request sent" and when your client replies it will show as Pending. Please allow 10 business days for your request to be reviewed.
Thanks!
Mar 5, 2021 05:04:36 AM by Ievgenii G
Can I sort the reviews so that customers see the ones I want first?
Mar 5, 2021 05:29:01 AM by Aleksandar D
Hi Ievgenii,
You can't sort the testimonials on your profile, but I'll share the feedback with the team for review.
Thank you.
Mar 5, 2021 08:30:11 AM by Angela R
Hello,
I hate to sound impatient, but can you tell me how long it takes for a non-Upwork client testimonial to be approved? I have three testimonials that are still pending since February 19th and 21st.
Thanks.
Mar 5, 2021 09:43:45 AM by Andrea G
Hi Angela,
Please allow 10 business days for each request to be reviewed.
Thanks!
Mar 5, 2021 10:01:47 AM by Luciana B
Hello,
A requested testimonial on my profile is pending since the 25th of February. Can someone help, please?
Thanks in advance.
Mar 5, 2021 11:05:56 AM by Andrea G
Hi Luciana,
Please allow 10 business days for your request to be reviewed.
Thanks!
Mar 5, 2021 10:57:54 AM Edited Mar 5, 2021 10:58:34 AM by Harleta N
Hello, I recently request a testimonial from my client. She claims she had sent a testimonial on Upwork. It does not appear on my profile. I cannot send a re-request to her either. please help!
Mar 5, 2021 11:46:03 AM by Andrea G
Hi Harleta,
I checked and it looks like your request is pending. Please allow 10 business days for your request to be reviewed.
Thanks!
Mar 8, 2021 01:08:45 AM by Stefan K
I was trying to get a testiomonial from my best client, the first hassle was that we had to create a LinkedIn profile for him since he does't use LinkedIn. After we did that he gave his testimonial and it got declined since there was no "valid contact information". How do we validate his contact information? Are there any other means the client is willing to do anything like sending a personalized picture, video anything for UpWork.
Mar 8, 2021 01:17:23 AM by Petra R
Stefan K wrote:I was trying to get a testiomonial from my best client, the first hassle was that we had to create a LinkedIn profile for him since he does't use LinkedIn. After we did that he gave his testimonial and it got declined since there was no "valid contact information". How do we validate his contact information?
They won't approve when the LinkedIn is new, because new LinkedIn accounts don't verify that the client is a real business through connections and endorsements.
Stefan K wrote:Are there any other means the client is willing to do anything like sending a personalized picture, video anything for UpWork.
No, that isn't possible.
Sep 10, 2020 01:57:26 PM by Mujtaba A
Hi Community,
I requested a testimonial from an external client and its not showing up on my profile. Thanks
Sep 10, 2020 03:02:27 PM by Andrea G
Hi Mujtaba, please allow 10 business days for your request to be reviewed.
Thanks!
Feb 21, 2021 03:00:45 AM by Chima R
Feb 21, 2021 09:40:17 AM by Nikola S
Hi Chima,
I checked and can confirm that our team has already reached out to you via email to inform you about the status of your testimonial request.
Please refer to the email our team has sent you for more information. If it's not in your inbox, kindly try checking your spam folder.
Thank you,
Mar 7, 2021 09:14:02 PM by Jinil T
Mar 8, 2021 01:18:11 AM by Pradeep H
Hello Jinil,
Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible.
Thank you.
Pradeep H
Mar 8, 2021 11:12:34 PM by Aleksandar D
Hi Jinil,
Thanks for waiting patiently. We followed up with our team and the testimonial is showing on your profile now. Let us know if you need further help.
Thank you.
Mar 9, 2021 01:28:06 AM by Anil K
Dear Sir,
I have asked for testimonials from some direct clients. They have filled out the testimonials but it is still pending.
Mar 9, 2021 01:35:43 AM by Goran V
Hi Anil,
I'm sorry about the delay with this. Our team will review your testimonial as soon as possible and will reach out to you with the results. Thank you.
Mar 10, 2021 05:09:45 AM by Nabeel S
Okay. I'm just starting out. I've previous clients. I approached them for testimonials. I sent them the following UpWork given method, but they are not able to find the email regarding testimonial. Can anybody help? Thanks
Mar 10, 2021 05:27:17 AM by Goran V
Hi Nabeel,
Just to confirm, did your clients checked their junk and spam folders as well? Thank you.
Mar 10, 2021 06:01:01 AM by Nabeel S
Yes. He did. I asked him multiple times. He said he is not able to find it. I don't want to put pressure on him and become annoying. If he says, he is not able to find it, then obviously he is not.
Mar 10, 2021 05:52:27 AM by Zahabiyah K
Hello,
He is asking for a refund for phase 3 which is totally not acceptable and he is threatening me for no reason. He promised if I refund for phase 4 then he will change the review now he is not replying.
Please check our conversations.
https://www.upwork.com/messages/rooms/room_0f773261bf22949f2f0dd9c9ccbb9c34
I don't know what should I do now. I need help from Upwork Team.
Thanks and Regards,
Zahabiyah
Mar 10, 2021 06:02:28 AM by Goran V
Hi Zahabiyah,
To learn more about how you're protected under our hourly payment protection, check out this Help Article. For any additional details, I would recommend communicating further with your client. Thank you.
Mar 10, 2021 06:19:07 AM by Goran V
Hi Fabio,
I'm sorry about the delay with this. Our team will review your testimonial as soon as possible and will reach out to you with the results. Thank you.
Mar 10, 2021 03:51:16 PM by Avery O
Hi Fabio,
I'm sorry for the confusion. The team will not reach out to you in this case, but I can confirm that the testimonial you have requested is already displayed on your profile.
Let us know if we can further assist you with anything.
Feb 23, 2021 03:12:43 AM by Bakhtawar T
Mar 10, 2021 09:29:03 AM by Johann H
Hi All,
I sent a Testimonial request to a client. The client says she did not get it. I sent a few and the other did get it. Is there a way to resend it.
Thank you
Johann
Mar 10, 2021 01:28:00 PM by Michael I
Hi - I have requested testimonials from previous clients, but these seem to be stuck in pending. Not sure why.
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