Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
May 17, 2021 07:02:23 AM by Jessica L
May 18, 2021 01:36:42 AM by Samuel T
Hi,
When I copy the link to the LinkedIn page and paste it in the Request a client testimonial, I get an "Invalid LinkedIn profile". But the URL is right. I have tried with HTTPS and without it but the bug still persists.
May 18, 2021 01:43:28 AM by Goran V
Hi Samuel,
Could you please confirm if the link you're trying to enter suits one of these formats:
- https://www.linkedin.com/in/company/CLIENTNAME
- https://www.linkedin.com/in/CLIENTNAME
- http://www.linkedin.com/in/company/CLIENTNAME
- http://www.linkedin.com/in/CLIENTNAME
Thank you.
May 18, 2021 01:47:56 AM by Samuel T
Hello Goran,
It is - https://www.linkedin.com/company/CLIENTNAME
I'm sure it is not working because I am missing the /in/
May 18, 2021 09:34:58 AM Edited May 18, 2021 10:41:29 AM by Bojan S
I have sent a request to my client with whom I have worked recently. But, my client is saying he didn't receive any email. I cannot resend not I can delete previous request and re-send again. I am stuck. Please help me out.
**Edited for community guidelines**
May 19, 2021 02:58:57 AM by Fabio S
I received an email from upwork support that my client's testimonial was refused, although being e perfectly genuine one. How do I appeal against this decision?
May 19, 2021 03:08:45 AM by Goran V
Hi Fabio,
Thanks for your question. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
May 19, 2021 03:16:02 AM by Fabio S
May 20, 2021 10:04:42 PM by Aditya G
Dear Comunity!
Pl help to guide me to post one testimonial for outside upwork in my profile. The problem is when i fill all the details of my client the tab of "Request Testimonial" is not activated to click.
Why this is not enabled. (SNAPSHOT ATTACHED)
Thanks
Aditya
May 20, 2021 11:16:13 PM by Pradeep H
Hello Aditya,
Thank you for your message. I'm sorry to hear that you are unable to request a Testimonial on your Upwork profile. I checked and I'm unable to replicate the same issue at our end. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser to check if the problem persists. Please make sure to fill in all information on the page including the LinkedIn profile link of the client. Feel free to message if you have further questions.
Thank you
Pradeep H.
May 21, 2021 10:48:04 AM by Aditya G
May 21, 2021 11:59:50 AM by Bojan S
Hi Aditya,
I checked the previous screenshot you've shared and you've not completed the field for a LinkedIn profile of your client, please note that that field is required to be completed and you won't be able to submit a testimonial request without it.
Thank you!
May 21, 2021 10:24:32 PM Edited May 21, 2021 11:44:16 PM by Joanne P
Dear
Pl check this again.
Attached here is the filled details but same issue persists. Linked in profile is not activated of the client so couldnt fill it.
Attached snapshot.
May 21, 2021 11:45:49 PM by Joanne P
Hi Aditya,
I would just like to confirm, do you mean that your client doesn't have an active LinkedIn profile?
May 22, 2021 03:05:17 AM Edited May 22, 2021 03:06:11 AM by Nikola S
Hi Aditya,
Thank you for following up. I would like to clarify that clients are required to have a LinkedIn account for their testimonials to get approved. All fields need to be populated in order for a request to be submitted.
You can find more information in this help article.
May 24, 2021 08:40:58 AM by Jessica L
May 24, 2021 10:12:28 AM by Nikola S
Hi Jessica,
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid.
Please know that we do have tools and a system in place to review and check the validity of the testimonials. To better ensure the integrity of our review, we do not share the details of our process. Thanks for your understanding.
May 25, 2021 07:29:34 AM Edited May 25, 2021 07:31:37 AM by Jessica L
May 21, 2021 10:26:15 PM Edited May 21, 2021 11:44:56 PM by Joanne P
Thanks for such a quick response.As you advised tried both of the steps by deleting cookies and also by changing browser but the issue still remains as such.Also there is no linked profile of the old client which can I add, rest that form I filled with all complete details.Pl guide or give some support online if possible.ThanksAditya
May 27, 2021 02:04:08 PM by Carl G
I am new to UpWork and decided to send out Testimonial Requests. Unfortunatle I did not realize that I couldn't use familiy menmbers and 2 of the pending requests are from family mebers that worked at other conpanies. I would like to cancel these requests and instead send the requests to their managers. Is there a way to cancel the 2 pending requests?
May 27, 2021 05:01:10 PM by Avery O
Hi Carl,
A member of the team has already reached out to you to assist you further with your concern. You may access your ticket through the link I have included above or through the email address associated with your Upwork account. Please don't hesitate to update the same ticket thread if you need further help regarding your concern.
May 27, 2021 10:28:31 PM by Carl G
May 28, 2021 10:44:05 PM by Qian Ying T
Hi,
I've recently requested a testimonial from my non-upwork client. I've provided upwork with the client's name, linkedin profile and email. However, the testimonial was still not approved by upwork as they state that they do not have sufficient evidence that the contact information is vaild. Please assist what other information is needed for the verification, as I've already provided all information as required by upwork.
Thank you.
May 30, 2021 12:09:10 AM by Redoun U
Hi Community!
I have tried to add a testimonial of a client for whom I worked inside Upwork (both regular contract and direct contract). But Upwork rejected to verify the testimonial saying there was a lack of information. I can provide whatever information required. Just let me know a way to get the testimonials verified. My client wants to try again too.
Best
Redoun
May 30, 2021 01:14:33 AM by Bojan S
Hi Redoun,
The Work History section of your profile reflects your experience with Upwork clients and the Testimonials section is intended to reflect your experience with clients outside of Upwork. That said, we are allowing testimonials from Upwork clients at this time.
Thank you!
Jun 1, 2021 06:33:39 AM by Boris R
Hi,
I've recently requested a testimonial from my non-upwork client. I've provided upwork with the client's name, linkedin profile and email. However, i received an email stating the testimonial was rejected. The preson I have asked is very real and is a representative of my non-upwork customer. What can be done in this case?
Jun 1, 2021 06:41:17 AM by Goran V
Hi Boris,
Thanks for your question. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Jun 1, 2021 06:58:31 AM by Boris R
Jun 1, 2021 06:47:18 AM Edited Jun 1, 2021 07:42:14 AM by Bojan S
I requested my Non_Upwork Client to leave a testimonial on my Upwork Profile. Everthing went well but I received email saying that the testimonial is not approved. It was a genuine Testimonial from a genuine Client. What could be the possible reasons?
**Edited for community guidelines**
May 31, 2021 05:45:41 PM by Miles H
Hello,
I recently created a profile and I am trying to flesh it out with testimonials from a few of my past non-Upwork clients. Unfortunately, one of my most important clients' testimonials was not approved, even though I provided his email and LinkedIn profile as required.
In the email from Upwork denying the request, it says "...you can try requesting another testimonial from a different client." This is not an acceptable solution. I need this client's testimonial on my profile, because the work we did together was very significant compared to many of my other clients. I would like to know what I can do to re-submit a request that will be approved.
Jun 1, 2021 10:24:21 AM by Miles H
Just checked my email this morning and was pleasantly surprised to find a new message saying the request is now approved! Thank you Upwork gods 🙂
Jun 1, 2021 11:31:04 AM by Abdul G
Hi Upwork Family.
I want to a question about that testimonial. I have been working as a freelancer on fiverr. I am a new freelancer on upwork right now. I read well about Upwork platform and joined on it. But I sent the request for testimonials It is not a client on upwork Rather, he is outside Upwork. This client has approved my request But I can't see testimonial request approved on my profile.
Can you check my profile and tell me why it is not showing?
I look forward to hearing from you..
Jun 1, 2021 12:28:52 PM by Bojan S
Hi Abdul,
Please allow 10 business days for your request to be reviewed.
Thank you!
Jun 2, 2021 02:40:09 AM by Fiona B
Hi,
I am trying to get started, and already have a great testimonial from an established, non-upwork business client.
However, even after they were kind enough to provide me with a 2nd email address after the first request did not reach them, they have still not received either of my testimonial requests. I don't know if it is because of the Linkedin profile ID, as I had trouble on both occasions trying to input the URL.
This testimonial is important to have on my profile as a new starter. Could someone please advise?
many thanks
Fiona
Jun 2, 2021 02:45:25 AM by Goran V
Hi Fiona,
Could you please reach out to me via PM (click on my name) and share the emails of your client? Could you also confirm if you have received any errors when you submitted your testimonial? Thank you.
Jun 2, 2021 03:07:31 AM Edited Jun 2, 2021 03:09:13 AM by Goran V
Hello Goran, thank you so much for your quick response. I can confirrm I received no notifications of errors when these testimonial requests were submitted. My client's emails are: **Edited for Community Guidelines**
many thanks,
kind regards,
Fiona
Jun 2, 2021 03:10:58 AM by Goran V
Hi Fiona,
Our team will resend your testimonial request as soon as possible. Don't forget to remind your clients to check their spam and junk folders as well. Thank you.
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