Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Jun 3, 2021 03:06:27 AM by Shehryar R
I sent request to my client for a testimonial I added his linked account and email as well but he has not received any form where he can give a review about me please can you guide where he should look for the form to submit a review
Jun 3, 2021 03:16:42 AM by Goran V
Hi Shehryar,
Our team will resend your request to your client as soon as possible. I would also recommend to advise your client to check their spam and junk folders as well for any email notifications from our end. Thank you.
Jun 4, 2021 03:26:51 AM by Laurie L
Hi. I am new to Upwork. I have tried to make a request for an external testimonial but the testimonial request page keeps telling me that the linkedin profile link that I have filled in is invalid. I have copied and pasted it in a few times, but no luck. Please can you advise. Many thanks.
Jun 4, 2021 03:37:33 AM by Goran V
Hi Laurie,
Could you please confirm if the link you're trying to enter suits one of these formats:
- https://www.linkedin.com/in/company/CLIENTNAME
- https://www.linkedin.com/in/CLIENTNAME
- http://www.linkedin.com/in/company/CLIENTNAME
- http://www.linkedin.com/in/CLIENTNAME
Jun 5, 2021 02:35:31 AM by Laurie L
Jun 4, 2021 03:43:05 AM by Uzochukwu O
Jun 4, 2021 03:46:48 AM by Goran V
Hi Uzochukwu,
Unfortunately, they need to have a LinkedIn profile.
Jun 5, 2021 11:09:41 AM by Muhammad B
Hi Everyone!
I am professional video editor and done many projects on other freelance platforms. I am new to Upwork how can i show my previous work and clients testimonials on Upwork? I asked some of my clients to provide me email and LinkedIn link to their profile but most of them didn't have LinkedIn profile is there any other way?
Jun 5, 2021 03:54:57 PM by Luiggi R
Hi Muhammad,
You can certainly showcase your past experience with clients outside Upwork with Testimonials, though I'm afraid they need to have a LinkedIn profile to proceed.
Jun 8, 2021 08:45:38 AM by Paloma G
Hi!
One of my testimonials was rejected, so I've been trying to contact customer support. This has proven impossible.
Does anyone have any insight on this? Is there a support number or email we can reach out to?
Thanks 🙂
Jun 8, 2021 08:49:06 AM Edited Jun 8, 2021 08:50:37 AM by Preston H
re: "Does anyone have any insight on this? Is there a support number or email we can reach out to?"
It really isn't Upwork's intention that you call Customer Support on the phone, or communicate with them via email.
For most any question you might have, the fastest way to get an answer is to post a question here in the Community Forum.
For actual customer support, you would be better trying to create a Support Desk ticket or contacting them through live chat. To do that: Click on the Question Mark icon in the bottom right hand corner of the screen. Post a question. After seeing response, click on "thumbs down" icon. That should give you access to additional support options. Make sure you're logged in when you do this.
For more information about contacting Support, read this:
https://community.upwork.com/t5/Freelancers/Where-is-option-to-contact-UpWork/m-p/923581
Jun 8, 2021 10:05:23 AM by Andrea G
Hi Paloma, to ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information.
Jun 8, 2021 10:29:06 AM by Paloma G
Hi Andrea,
Yeah. I totally understand that. The only thing is: I don't have that many clients because I'm just starting, so it's important for me to get this testimonial. I know the contact information is correct, and the Linkedin profile, etc. What else can I do? The client is willing to help me if I need to send extra info about the company or whatever the case might be.
Jun 8, 2021 12:28:40 PM by Andrea G
Unfortunately, we're not able to share the reason why your request was rejected, Paloma. We do have tools and a system in place to review and check the validity of the testimonials. To better ensure the integrity of our review, we do not share the details of our process. Thanks for your understanding.
Jun 11, 2021 08:37:59 AM by Adrian L
Hi folks,
Is it possible to cancel a testimonial that is awaiting a response?
Context — I have a testimonial request that was done just as a test, and I no longer need it on my profile.
Thx,
Adrian
Jun 11, 2021 09:24:31 AM by Andrea G
Hi Adrian,
I shared your request with the team and they were able to cancel this Testimonial request for you.
Jun 14, 2021 02:25:56 AM by Gaisan G
My real client, whom I`ve been working last 3 years, left a testimonial about his experience in our partnership. But UpWork`s team blocked it without any opportunity to prove that it is true.
Jun 14, 2021 02:43:46 AM by Goran V
Hi Gaisan,
Thanks for your question. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Jun 14, 2021 02:48:47 AM by Gaisan G
Goran, thanks for the answer. But how can I prove you that he is real?
Jun 16, 2021 06:32:01 AM by Priyantha S
My client did not recieve the testimonial request? What can I do?
Jun 16, 2021 06:43:26 AM by Goran V
Hi Yasiru,
Our team will resend your testimonial as soon as possible. In the meantime I would recommend to ask your client to check their junk and spam folders as well. Thank you.
Jun 17, 2021 03:33:41 AM by Adeleke K
Jun 17, 2021 03:40:03 AM by Goran V
Hi Adeleke,
Our team will resend your testimonial as soon as possible. I would also recommend to ask your client to check their junk and spam folders as well for any emails from our end. Thank you.
Jun 17, 2021 04:52:49 AM by Adeleke K
Jun 18, 2021 06:06:45 AM by Goran V
Hi Adeleke,
I would like to clarify that your client has a profile on Upwork and due to a problem on their end, they will not be able to fill out your testimonial request at the moment. Thank you.
Jun 18, 2021 10:56:59 AM by Shivani B
Hello
I have sent a testimonial request to client but client have not received any email. Any reason??
Jun 26, 2021 08:42:25 PM by Anik P
My Testimonials are still pending. Please let me know when it will be approved.
Jun 26, 2021 09:39:18 PM by Pradeep H
Hello Anik,
Please allow 10 business days for your request to be reviewed.
Thank you.
Pradeep.
Jun 21, 2021 07:56:00 AM by Roddey P
Hi, I'm new to UpWork
I noticed that my profile does not have a section called "add testimonials". I've done a little digging and apparently this feature is supposed to be enabled by an email to me, from UpWork.
I haven't received it - is there any way to request it?
Any help would be appreciated!
Thanks,
Rod
Jun 21, 2021 07:59:19 AM by Roddey P
Hello, new here.
I do have one project with a client here already, and I was wondering if I could get them to endorse me or provide a testimonial, etc.
I'm a bit confused as to how to do this. Can anyone provide any advice on this procedure?
Thanks,
Rod
Jun 21, 2021 09:03:28 AM by Andrea G
Hi Roddey,
I checked and can confirm you do have the ability to request testimonials on your profile, this is what it looks like. Feel free to click on "Request a testimonial" to send a request and yes, you can send a request to a client who already has an Upwork account. Learn more about Testimonials here.
Thanks!
Jun 27, 2021 12:07:46 AM by Kathy M
Jun 20, 2021 10:00:20 AM by Laurie L
Hi there
I am new to Upwork and requested a testimonial via Upwork from a previous client. This is an important testimonial- it was the client who commissioned me to write a book and I really wanted to have it up on my page for my writer's profile.
I sent the request along with the linkedin page and my client graciously supplied the testimonial.
I recieved this message from Upwork via email:
"To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. Thank you for your understanding.
This is incredibly frustrating- the book was published in South Africa and I have proof of this as well as the veracity of my client.
As a new member to Upwork, having this testimonial will help me to get work and I can't understand why the team checking the validity of testimonials has rejected it.
Is there any way of countering this? Or providing further proof? I could get the publisher of the book to send an email affirming that my client commisisoned the work.
Many thanks,
Laurie
Jun 22, 2021 10:57:20 AM by Andrea G
Hi Laurie,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jun 27, 2021 12:03:46 AM by Kathy M
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