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Suspended fixed price contract and money taken out of my account without prior notice

mahmoud_basiony
Active Member
Mahmoud B Member Since: Jan 20, 2019
1 of 2

I've worked with a client for the past two weeks in a fixed price contract. I finished the project and I delivered it to him. He accepted the milestone and the funds were released and are pending, then suddenly after one day, the money disappears from my account and I received this message from UpWork "You sent a refund of $1,500.00 to {client name}", however I didn't send any refund and also the client didn't ask me any refund.

Although, the client's payment method is verified by UpWork, the money was fully funded by the client and was under UpWork escrow.

 

I'm very frustrating and feeling disappointed, I don't know what I should do next. Can anyone help me please ?

Thanks!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Mahmoud,

 

I'm sorry to hear about the bad experience you've had. I checked your account and I can see that our team is already assisting you on your ticket. Feel free to follow up directly there if you have any additional questions. Thank you.


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