Testimonials

[#1]

Hi, I am new to UpWork, and honoured and happy to be part of this community.

I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork...  So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...  

Thanks in advance,

Kind regards,

[#2]

Thank you so much for your advice. It's very helpful. 

[#3]

Hi,

I recently requested a testimonial for my Upwork profile. It has been 3-4 business days, but the testimonial status is still marked as "pending." I made sure to follow all the correct procedures, including linking the appropriate LinkedIn account and providing accurate information.

Is this delay common, or could there be an issue with the process? Any insights or advice on how long it typically takes for testimonials to be approved would be greatly appreciated.

Thank you in advance for your help!

[#4]

It could take up to 10 business days, so around 2 weeks. Just wait. 

[#5]

Hi,

Thanking you to contact regarding the testimonial still pending form 3-4
the business days..!

Best regards

[#6]

Your testimonial request to Ali is pending...Please help me?

Every information i entered is fine.

 

[#7]

Hi Muhammad, 

I understand your concern about your pending Testimonial requests. I'm happy to help. I would like to let you know that due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!

[#8]

Thank you , i will update you

[#9]

Hi Everyone,

I recently sent an email through Upwork to request a testimonial from a client, but there was a typo in the email (a flipped letter). As a result, the email hasn't been delivered properly.

I tried contacting customer support, but I couldn’t find a resolution or directly connect with anyone. The information provided suggested contacting support, but I couldn’t talk to anyone directly.

Could you please assist me in either recalling or correcting the email so that it can reach the client? I appreciate your help and look forward to your guidance.

(typo is in email address)

https://support.upwork.com/hc/en-us/articles/1500002004322-Testimonials

This is what I find

Can I edit a testimonial from a client? There’s a typo/error.

At this time you cannot edit a testimonial. Please contact Upwork Support, we will be happy to help you!

I made a mistake filling out the request for a testimonial. What should I do?

Please contact Upwork Support, we are here to help!

[#10]

Hi Hamza,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Thanks

[#12]

What rules and standards must a person providing a testimonial adhere to?

[#13]

Hi Ali,

Thank you for your message. In general, the client must have their contact information, including a link to their LinkedIn account in order for our team to email your request to your client and let you know when we hear back. I want to let you know that to better ensure the integrity of our review, we do not share the details of our process. Thank you for understanding. You can learn more by visiting this helpful page. 

[#14]

Hello! I sent requests to three different clients, provided their emails and LinkedIn links, but none of them received any request after half a day. My clients are saying that they haven't received any requests, neither by email nor on LinkedIn. Could you advise what this could be related to and how I can ensure that my old clients (not from Upwork) can leave feedback about my work? Thank you

[#15]

Hi Roman, 

Thank you for your message. I was able to coordinate your concern with the handling team. Our team has reached out to you on this support ticket. Feel free to reply directly on your ticket. Our team will be happy to provide further assistance.