Nov 11, 2021 04:37:00 PM by Marianne M
Payment method verification in progress
Solved! Go to Solution.
Feb 1, 2022 01:25:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 18, 2021 12:51:36 AM by Shalome O
Hello, I added an ACH Bank and the name is exactly the same as my Upwork account but is shows an error: 'Payment method verification in progress Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.' I have tried countless times and it still doesn't work.
Please Help!!
Nov 18, 2021 12:58:55 AM by Goran V
Hi Shalome and Mohammed,
Our team will update your payment methods shortly and you will be able to use them to withdraw your funds, thank you.
Nov 18, 2021 12:56:25 AM by Mohammed G
I have the same issue guys, I have been using the same bank account for nearly 4 years, didn't edit anything at all, I need to withdraw my earning ASAP please.
Nov 18, 2021 09:37:36 AM by Angela R
Hello guys,
I would like to know if my Payment method verification is still in progress, please? I have already matched my name in my Wise account with the one in Upwork but I still don´t hear anything from Upwork regarding this issue.
Hopefully, you could help me.
Thank you!!
Nov 18, 2021 11:07:19 AM Edited Nov 18, 2021 11:10:20 AM by Aude C
Evening, people 😊!
So, was I not surprised to find that Upwork deactivated my payment method because "the beneficiary name is mismatched". Only, I've been using this platform for a few months now and never had any issues from the start. I even verified my ID via those 2 steps (I think it was a selfie and sending some government documents).
So, what is happening 🤔?
Nov 19, 2021 01:01:38 PM by Hakan A
I can't get paid it says the name does not match. But I have been using this account ever since I have been on Upwork. Please help me resolve this.
Nov 19, 2021 02:48:07 PM by Bojan S
Hi Hakan, Subrata, and Emily,
Your beneficiary names should be approved now. Feel free to reach back to us if you need any further assistance.
Thank you!
Nov 20, 2021 09:29:36 PM by Sheila K
Nov 20, 2021 11:19:17 PM by Pradeep H
Hello Sheila,
Thank you for your message. I see that the relevant team has already reviewed your payment method and requested clarification via a notification sent to your registered email address. Please don't hesitate to follow up with them on the same email notification if you have additional questions regarding your concern.
Thank you.
Pradeep
Nov 19, 2021 01:40:39 PM by Emily J
Hello, I am also receiving this message! I've worked for upwork for three years!
Can I have help resolving this?? Thank you!
Nov 24, 2021 03:57:55 AM by Evgeniy T
Hello, I am also receiving this message!
Can I have help resolving this?? Thank you!
Nov 24, 2021 04:06:10 AM by Goran V
Hi Evgeniy,
Our team will update your method shortly as well, thank you.
Nov 24, 2021 02:57:33 PM by Matias V
Hello, today I wasn't able to draw funds from my account since it says that my Beneficiary name is mismatched which is impossible since nothing has changed in years. I've been trying to get a hold of someone in support but it has been impossible. Please help me resolve this situation as soon as possible.
Nov 24, 2021 03:24:07 PM by Avery O
Hi Matias,
I looked into this, and I can see that you have deleted the payment method with the mismatch, and you have also filed a ticket with the Customer Support Team. I would recommend refraining from filing new tickets so that the team can assist you more efficiently and refrain from deleting your payment method to assist you with resolving that issue.
Since you already have a support ticket regarding the same issue, I will ask the team to reach out to you soon to be assisted further.
I hope this gets resolved soon!
Nov 25, 2021 01:57:46 PM by Gianluca I
My payment has been deactivated because of the beneficiary name? My name has not changed, not sure why my payment has been deactivated, can someone help! Thank You
Nov 25, 2021 02:56:57 PM by Bojan S
Hi Gianluca,
I’ve escalated your concern to our team and your beneficiary name should be approved now. Let us know if you need any further assistance.
Thank you!
Nov 30, 2021 01:15:46 PM by Abdul R
I have the same issue. My name spelling is sometimes used with A sometimes with E
(Abdul REhman or Abdul RAhman.
Now my account also on hold and I don't know how to resolve this issue. My name is also not in English so spelling is correct both the way. I generally write my name as ABDUL RAHMAN bit my bank wrote it ABDUL REHMAN . I need help about my issue to set my payment method successful. Plz.
Nov 30, 2021 02:30:59 PM by Bojan S
Hi Abdul,
Your beneficiary name should be approved now. Let us know if you need any further assistance.
Thank you!
Dec 1, 2021 06:20:50 AM by Saumya R
Hello,
I have the same issue with my getting paid screen. Can you please check it. it's the account I'm using ever since. I have removed the account and added it again. nothing changed.
Dec 1, 2021 06:27:29 AM by Goran V
Hi Saumya,
Our team will update your payment method shortly and you will be able to use it to withdraw your funds, thank you.
Dec 4, 2021 02:27:57 PM by Emily C
Hi! I am having a similar issue with getting payments where it is saying my bank account name and Upwork are not matching. I've been using the same accounts for years with no issue so I'm not sure if there is anything I should change.
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