Nov 11, 2021 04:37:00 PM by Marianne M
Payment method verification in progress
Solved! Go to Solution.
Feb 1, 2022 01:25:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 12, 2021 06:40:10 PM by Van H
Hello,
I am having this same trouble too. I have withdrawn twice before and everything went well. But this time, when I try to get paid, I receive the notification that my payment method has been deactivated because of the mismatched beneficiary name.
Is there a solution for me to work on to get my payment activated?
Many thanks
Nov 12, 2021 07:04:29 PM by Joanne P
Hi Van,
Please allow the team time to review. One of our agents will update your ticket to assist you further. Than you for your patience.
Nov 26, 2021 12:28:04 AM by Diana Jane R
Hi Can I get assistance with this same issue as well
Payment method verification in progress
Nov 26, 2021 12:45:19 AM by Goran V
Hi Diana,
Our team will update your payment method shortly and you will be able to withdraw your funds. Thank you.
Dec 4, 2021 12:10:43 AM by Victoria A
Hi,
I have the same message and have been waiting for two weeks to be contacted to get this cleared. Could you help me out?
Thanks a lot,
Victoria
Dec 4, 2021 01:46:42 AM by NikolaS N
Hi Victoria,
I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance.
Dec 7, 2021 05:16:51 AM by Hercules S
Hi Avery, I'm having the same issue.
The beneficiary name is mismatched.
Can you help?
Dec 7, 2021 06:31:08 AM by Andrea G
Hi Hercules,
Someone from our team will reach out to you via support ticket in order to assist you further.
Dec 7, 2021 12:00:18 PM by Alexis T
I'm having the same issue here, any help would be highly appreciated.
Alexis
Dec 7, 2021 01:46:57 PM by Bojan S
Hi Alexis,
Your beneficiary name should be approved now. Feel free to reach back to us if you need any further assistance.
Thank you!
Dec 17, 2021 03:01:45 AM by Kavindi F
Hi i get the same notice since i tried to withdraw money yesterday. Please help
Dec 17, 2021 05:23:31 AM by Andrea G
Hi Kavindi,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 20, 2022 11:46:38 AM by Anne-Lise B
Hello Avery, I have the same issue. I did not change anything on my bank account, and did not change anything on UpWork (I updated my home address this morning, but it did not solve the issue). Could you please help?
Jan 20, 2022 02:25:12 PM Edited Jan 20, 2022 02:25:25 PM by Bojan S
Hi Anne-Lise,
Your beneficiary name has been approved.
Thank you!
Jan 20, 2022 10:03:58 PM by Sophia O
Hello Avery, I am unable to withdraw my earnings reason being my payment process cannot be completed and Mpesa being disabled. Kindly help me get the cash. Thank you
Jan 21, 2022 12:00:28 AM by Pradeep H
Hi Sophia,
Thank you for your message. I am sorry to hear about your payment method. I see that you are already communicating with the support team via a ticket here. Please don't hesitate to follow up with them directly on the same support ticket if you have additional questions regarding your concern.
Thank you
Pradeep
Jan 27, 2022 04:10:32 AM Edited Jan 27, 2022 05:18:29 AM by Andrea G
Hi I have a similar problem with the name
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
The names on my Paypal account and Upwork are the same also they share same email address and my identity has been verified recently.
**Edited for Community Guidelines**
Jan 27, 2022 05:32:04 AM by Andrea G
Hi Ros,
The name mismatch on your account has been cleared!
Nov 11, 2021 06:19:12 PM by Sarah A
Hey guys,
I'm new to upwork and trying to collect payment. I set up direct deposit with my bank account. When I noticed nothing went in there I checked under "Get Paid" It says that the account names don't match. I can't understand what to do next?? The account should match my name. I haven't been paid and have been waiting for several weeks. Please advise!
!
Sarah
Thanks
Nov 11, 2021 06:20:43 PM by Sarah A
To be more specific: "The beneficiary name does not match" and I can't understand why nor do I see an article in the help support area that has anything that clarifies this at all.
Nov 11, 2021 06:37:11 PM Edited Nov 11, 2021 08:18:26 PM by Avery O
Hi Sarah, and Marianne,
I looked into this further and I can confirm that your account is affected by a bug, and the team is currently working to resolve the issue. In the meantime, the team will manually clear the name mismatch and you should be able to access and withdraw your earnings shortly.
Nov 11, 2021 09:06:07 PM by Pawel K
Same here,
"Payment method verification in progress
Nov 12, 2021 11:22:07 AM by Chris H
Hi Avery, I'm having the same issue, but need to withdraw funds... is there anyway I can get this resolved, too? Thank you.
Nov 12, 2021 11:31:03 AM by Goran V
Hi Chris,
Our team just updated your payment method and you should be able to withdraw your funds now. Thank you.
Nov 12, 2021 11:31:14 PM by Dave K
Hey Avery.
same here.
i have the same issue with beneficiary name mismatch,
the thing is, the names on my profile are my correct names (my first and second name) and on my payment method the names used by MPESA are my first name and surname which MPESA uses. (mpesa uses first and surname for their records). kindly assist me on this issue, i cant withdraw funds at the moment.
Nov 13, 2021 01:19:19 AM by Zola N
Nov 13, 2021 12:02:18 AM by Minh V
Hi I just haven't been able to get paid by the following errors
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
I have used this bank account and have been receiving money for almost a year with this account on Upwork and suddenly I received this error and can't withdraw my funds. The name on the card and the name on my account are the same as well. I check both information and they are quite correct. Can anyone help ?
Nov 13, 2021 01:56:35 AM by NikolaS N
Hi Minh,
I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 13, 2021 08:17:52 AM by Ramon L
I'm having the exact same issue. I deleted a new account I had added just to see if that was the problem, even changed my name and now just changed it back to see if that fixed it.
PLEASE HELP I can't withdraw funds with my account! I've been working with upwork for SIX YEARS WITH THE SAME ACCOUNT!!! How can this be happening??
Nov 13, 2021 09:15:39 AM by Luiggi R
Hi Ramon,
I'm sorry to hear you experienced this. I've shared this with the team and can confirm that this has been taken care of. Please, let me know if you need further assistance.
Thank you,
Nov 14, 2021 11:45:13 PM by Ufuk Y
Hi Avery. I have the same problem. My name on Upwork and Bank Account is same but still I am not able to withdraw my funds because of the mismatch warning.
Please help.
Nov 14, 2021 11:50:21 PM by Goran V
Hi Ufuk,
Our team will update your payment method shortly and you will be able to use it. Thank you.
Nov 15, 2021 04:30:10 PM by Peter N
Hi, seem to be experiencing the same issue. Kindly review and advice
Nov 15, 2021 05:27:06 PM by Avery O
Hi Peter,
It looks like you just added this payment method to your account. Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 15, 2021 05:33:23 PM by Peter N
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