The beneficiary name is mismatched.

[c4840335]

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

I need help with this notification. I've been using my bank ever since I started my account and this is the first time I encountered this notification. Thanks.

[9bca5d26]

Hello,
I am having this same trouble too. I have withdrawn twice before and everything went well. But this time, when I try to get paid, I receive the notification that my payment method has been deactivated because of the mismatched beneficiary name.
Is there a solution for me to work on to get my payment activated?
Many thanks

[JoanneP]

Hi Van,

Please allow the team time to review. One of our agents will update your ticket to assist you further. Than you for your patience. 

[irene-wanyang]

Having the same issue, would appreciate your assistance.
Thanks

[2b0e1aa6]

Hi Can I get assistance with this same issue as well 

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information.

[g_vasilevski]

Hi Diana,

Our team will update your payment method shortly and you will be able to withdraw your funds. Thank you.

[8626c3de]

Hi,

I have the same message and have been waiting for two weeks to be contacted to get this cleared. Could you help me out?

Thanks a lot,

Victoria

[NikolaS]

Hi Victoria,

I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[175f016c]

Hi Avery, I'm having the same issue.

The beneficiary name is mismatched.

Can you help?

[AndreaG]

Hi Hercules,

Someone from our team will reach out to you via support ticket in order to assist you further.

[alexistoledo]

I'm having the same issue here, any help would be highly appreciated.

Alexis

[BojanS]

Hi Alexis,

Your beneficiary name should be approved now. Feel free to reach back to us if you need any further assistance.

Thank you! 

[kavifernando]

Hi i get the same notice since i tried to withdraw money yesterday. Please help

[AndreaG]

Hi Kavindi,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[anniebg]

Hello Avery, I have the same issue. I did not change anything on my bank account, and did not change anything on UpWork (I updated my home address this morning, but it did not solve the issue). Could you please help?

[anniebg]

Hi Everyone, same issue here. May I ask for some help?

[BojanS]

Hi Anne-Lise,

Your beneficiary name has been approved.

Thank you! 

[anniebg]

Thanks a ton Bojan!

[85a8a02b]

Hello Avery, I am unable to withdraw my earnings reason being my payment process cannot be completed and Mpesa being disabled. Kindly help me get the cash. Thank you

[PradeepH]

Hi Sophia,

Thank you for your message. I am sorry to hear about your payment method. I see that you are already communicating with the support team via a ticket here. Please don't hesitate to follow up with them directly on the same support ticket if you have additional questions regarding your concern. 

Thank you

Pradeep

[61d19ae3]

Hi I have a similar problem with the name 

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. 

The names on my Paypal account and Upwork are the same also they share same email address and my identity has been verified recently.

**Edited for Community Guidelines**

[AndreaG]

Hi Ros,

The name mismatch on your account has been cleared!

[c1bbcf31]

Hey guys,

I'm new to upwork and trying to collect payment. I set up direct deposit with my bank account. When I noticed nothing went in there I checked under "Get Paid" It says that the account names don't match. I can't understand what to do next?? The account should match my name. I haven't been paid and have been waiting for several weeks. Please advise! 

! 

Sarah
Thanks

[c1bbcf31]

To be more specific:  "The beneficiary name does not match" and I can't understand why nor do I see an article in the help support area that has anything that clarifies this at all. 

[AveryO]

Hi Sarah, and Marianne, 

I looked into this further and I can confirm that your account is affected by a bug, and the team is currently working to resolve the issue. In the meantime, the team will manually clear the name mismatch and you should be able to access and withdraw your earnings shortly.

[codebox-design]

Same here,
"Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

Name is the same as on upwork. First time it happened.

[chrishunterart]

Hi Avery, I'm having the same issue, but need to withdraw funds... is there anyway I can get this resolved, too? Thank you.

[g_vasilevski]

Hi Chris,

Our team just updated your payment method and you should be able to withdraw your funds now. Thank you.

[etech254]

Hey Avery.

same here.

i have the same issue with beneficiary name mismatch,

the thing is, the names on my profile are my correct names (my first and second name) and on my payment method the names used by MPESA are my first name and surname which MPESA uses. (mpesa uses first and surname for their records). kindly assist me on this issue, i cant withdraw funds at the moment.

[getsalman]

Hi Avery,
I'm having the same issue "beneficiary name mismatch". I need to withdraw payments.
Is there anyway I can get this resolved, too? Regards

[NikolaS]

Hi Zola,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[phminh151]

Hi I just haven't been able to get paid by the following errors

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

I have used this bank account and have been receiving money for almost a year with this account on Upwork and suddenly I received this error and can't withdraw my funds. The name on the card and the name on my account are the same as well. I check both information and they are quite correct. Can anyone help ?

[NikolaS]

Hi Minh,

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[lopezmramon]

I'm having the exact same issue. I deleted a new account I had added just to see if that was the problem, even changed my name and now just changed it back to see if that fixed it.

PLEASE HELP I can't withdraw funds with my account! I've been working with upwork for SIX YEARS WITH THE SAME ACCOUNT!!! How can this be happening??

[LuiggiR]

Hi Ramon,

I'm sorry to hear you experienced this. I've shared this with the team and can confirm that this has been taken care of. Please, let me know if you need further assistance.

Thank you,

[8ca76172]

Hi Avery. I have the same problem. My name on Upwork and Bank Account is same but still I am not able to withdraw my funds because of the mismatch warning. 

Please help.

[g_vasilevski]

Hi Ufuk,

Our team will update your payment method shortly and you will be able to use it. Thank you.

[cagriyalcin]

 We have the same problem, can you please check it? 

[3a94f5ad]

Hi, seem to be experiencing the same issue. Kindly review and advice

[AveryO]

Hi Peter, 

It looks like you just added this payment method to your account. Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[3a94f5ad]

Hi,

No. It's not added as a new payment method. The payment method has been
there all along. I wanted to confirm if it's the same details since I
didn't understand how the names would differ. You can check how else I've
been receiving payments.