The statement is missing an address

[f28da500]

Hello Upwork Team,

Hope you are doing well!

I want to verify my identity but it was already failed many times.

The last reason why my verification did not pass is that my ID is acceptable but the bank statement is missing my address. So I asked my bank officials to put my address on the bill, but they said that they are unable to write any address on it. 

How to resolve this issue? Please let me know

I appreciate your quick response.

Best regards,

Vahan M.

[AndreaG]

Hi Vahan,

I can see you were able to ask our team about this and they recently replied! Please refer to your ticket here and feel free to reply to them if you have any further questions.