The system doesn't accept my VAT number

[anitagoncalves]

Hi there,

I tried to put my VAT number on my profile but I get this message every time: Please re-submit your taxpayer information for VAT.

I checked on VIES website and my VAT number is perfectly valid. I tried in many formats but I get the same message every time.

Help me, please.

[AndreaG]

Hi Ana,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[ledyakhova]

I have the same problem. My VAT has not been accepted for more than a week. I have also checked on the VIES website and my VAT number is fully valid. I tried in many formats but I get the same message every time. What can I do to get it accepted?

[NikolaS]

Hi Ekaterina,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.