Aug 22, 2021 09:37:45 AM by Firdous I
Hi,
When I try to submit a proposal, I always get the following message " This 'link has Expired
Please contact customer support to receive a new URL. The URL will be active for 30 days."
May I Know why?? and How to Solve this problem.
I did try to log in with a different browser and clear my cookies, but still, I get the same response>>
Solved! Go to Solution.
Mar 3, 2023 02:55:18 PM Edited Mar 6, 2023 03:25:50 PM by Andrea G
Hi Oliver,
We may have asked you to verify your account a while ago and the link is no longer available. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Thank you!
Oct 13, 2023 10:46:19 AM by Shabab A
Nov 11, 2023 07:36:20 PM by Michael B
I am consistently having the exact same issue with this displayed every single time I apply for any job and has been doing this for weeks... "This link has expired. Please contact customer support to receive a new URL. The URL will be active for 30 days."
Nov 12, 2023 01:38:18 AM by Joanne P
HI Michael,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Dec 11, 2023 12:35:36 PM by Arjay M
Hi Kayla,
Thank you for reaching out and reporting this. I've shared your report with the team and raised a ticket to give your concern the attention it deserves. One of the members will be in touch on this page with more information and further assistance.
Dec 25, 2023 09:11:00 PM by Mariam B
Hi,
I'm experiencing the same issue of getting the "This link has expired. Please contact customer support to receive a new URL. The URL will be active for 30 days" page.
Dec 25, 2023 10:58:49 PM by Annie Jane B
Hi Mariam,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 16, 2023 10:02:51 PM by Donnell B
I am getting the same issue. Even with jobs that were posted 45 seconds ago
Mar 16, 2023 11:51:26 PM by Pradeep H
Hi Donnell,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Apr 5, 2023 11:20:03 PM by Pradeep H
Hi David,
Thank you for your message. I see that you have received this verification link via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. In case the ticket is closed, you can respond to the email notification for the same support sent to the registered email address to create a follow up ticket. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Apr 5, 2023 11:20:37 PM by Pradeep H
Hi Vitor,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
May 23, 2023 08:31:00 AM by Annie Jane B
Hi Zahid,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 3, 2023 01:23:08 PM by Luiggi R
Hi Hammaad,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jul 22, 2023 05:13:18 AM by Francisco Gerardo A
I have the same "The link has expired" issue and wasn't able to get the automatic service to create a ticket. Can I please get a ticket opened by one of the Mods please?
Thanks
Jul 22, 2023 09:26:45 AM by Annie Jane B
Hi Francisco,
I tried but I was not able to replicate this issue. Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
Jul 25, 2023 12:11:30 PM by Francisco Gerardo A
Hi AJ,
The issue does persist, here is the info:
Please raise a ticket.
Kr, Francisco
Jul 26, 2023 10:41:01 AM by Francisco Gerardo A
Hi Arjay,
Thank you for your message. The link you provided prompts a website where I need a username and password. I have tried both my email and my User ID used in Upwork, with my correct Upwork password, and it won't grant me access.
This is starting to get frustrating, it's so difficult to get proper support on this platform.
You have my email, can we not take the communication through there?
Kr, Francisco
Aug 7, 2023 02:13:50 AM by Joshua C
I'm also getting "This link has expired. Please contact customer support to receive a new URL. The URL will be active for 30 days." whenever I click "Apply now" on any job. And I am not able to create a ticket. Please assist.
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