Top Rated eligible weeks is going down

[biz4group]

Top-Rated eligible weeks is going down and it has come down to 8 from 12, two projects are running simultaneously so what's the reason? Please let me know.

[AveryO]

Hi Sanjee, 

In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here - https://support.upwork.com/hc/en-us/articles/211062968-What-are-My-Stats-.

[petra_r]

Your JSS is below 90% and only weeks during which you are above 90% count as "eligible weeks"

That means your eligible weeks will continue to go down until you reach, and stay at, a JSS of 90% or better again.