Aug 29, 2022 08:47:08 AM by Rosaly V
Hi Upwork community,
My top rated plus was gone after having no activities or earnings for more than 3 months (Feb-May 2022) because I was on maternity leave, my JSS was also 98% before my ML, until it decreased to 86%. I was thinking that maybe if I work again and my JSS increases to 90%, my TR+ badge will be back but it didn't happen at all after having 90% JSS. Although, I believe I am still qualified for the Top Rated Plus criteria when I reviewed it.
Aug 29, 2022 10:24:05 AM by Nikola S
Thank you for reaching out to us. Please know that in addition to earning and maintaining Top Rated status, Top Rated Plus must have the following qualifications:
You can find more information in this help article.
Additionally, I checked and it looks like the reason why you still haven't received the Top Rated badge, is because there is a non-eligible week within the total number of weeks for your calculation. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Aug 31, 2022 06:34:27 AM by Rosaly V
I already earned more than $14,000 for the pasr 12months and I maintained my TR+ too until it was suddenly disappeared.
Sep 3, 2022 01:21:18 AM by Martina P
So have you earned this or more on ONE contract (not more than one contracts with the same client) in the last 12 months?
Sep 12, 2022 10:25:04 AM by Rosaly V
There was one contract I earned $10k+ with the same client and the rest were short contracts.
Sep 5, 2022 07:38:14 AM by Julius Oladayo I
Hi Nikola, Must one be a Top Rated before moving to Top Rated Plus ?
Or is it possible to skip the Top Rated stage if one meets the Top Rated Plus requirements ?
Sep 5, 2022 10:44:32 AM by Nikola S
Thank you for reaching out to us. I would like to clarify that you must earn and maintain Top-Rated status to be able to qualify for Top-Rated Plus status. You can find more information in this help article.
Sep 12, 2022 11:03:28 AM by Rosaly V
Can you please explain why did my Top Rated Plus badge disappeared even though I still qualified?
Sep 12, 2022 01:20:35 PM by Arjay M
Thank you for your message. I have checked your account and it looks like your eligibility weeks did not meet the criteria to maintain your Top-Rated badge. Eligible weeks are those where you either had Rising Talent status or a Job Success Score above or equal to 90%. Each Saturday the week 17 weeks ago is removed from the Eligible week calculation and the most recent week is added. For the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Please refer to this help page for more information.