Unable to log Manual Time

[#1]

Hi Team,

I have 2 clients that allow manual time logging. But, today, I tried to manual time to both of them but it is not working. No error message appearing as well. 

When I click the "Add Manual Time" button, nothing happens, it just refreshes. This is for two of my clients. Kindly confirm if there are system issues?

Thank you very much in advance!

[#2]

Experiencing the same issue today.

[#3]

Hi Rob,

Could you please follow the steps that Valeria shared here? Please let us know if you need further assistance. 

[#4]

Hi,

I am having the same issue - unable to add manual time in work diary. When I click on Add manual time, page refreshes and nothing happens.

[#5]

Hi Charles,

Have you tried the steps shared in this thread? Let me know if you still can't add manual time after trying them.

Thank you.

[#6]

Any update on this? Currently using the workaround but hoping this isn't the long term solution?

[#7]

Hi Meghan,

Our engineers are actively working on a fix for this issue. Once it's fixed, we'll make sure to announce it here in the Community.

Thank you.

[#8]

This is not going to look good on us. If the clients see that we are adding hours days after the work was supposed to be done, they may think we are making up the hours.

[#9]

I have been able to add manual time for all time -  until this week!

Now when I press the manual time button, it doesn't work  ie doesn't present me with the option to add dates/time etc as usual. Is it an Upwork issue? 

[#10]

Exactly the same problem here.

[#11]

Hi,

Earlier, when I used to select snapshots and click the "Edit Memos" option, or when I double-clicked on the memo timeline over the snapshot, a popup used to open from where I could edit the memo. Now that's not happening. I think that it might be a bug.

Can someone please help out?

Thanks,

Mangesh

[#12]

Hi! I'm having the same problem. Can't edit my screenshot memo for today.  Can you kindly check?  Thank you!

[#13]

I can't add my hours to the work diary since Sunday. I need help with this, or else I'll lose my hours

[#14]

Help! Help! I just went to fill in the memo on one of my projects and it keeps failing to work. I select the hours for which I want to edit a memo, hit the 'edit memo' button and it clears the screen and then comes back with all the hours deselected without every giving me a chance to put something in the memo! What is going on??

[#15]

Hi Blake,

I'm sorry for the trouble you had. Could you please try to clear your cache and cookies or use a different browser? Also, you can only add, edit, and delete time on an active contract in the current week's Work Diary. The previous week's Work Diary is no longer editable after Monday at noon UTC. Please let us know if the issue persists. 

[#16]

Wow, what a mess. I have cleared cookies and apparently cleared the
cache, as well, but the problem persists! I have not been able to add
a memo fo any of the 6 hours I put in on monday, june 7. Mysteriously,
after I finished some work today, june 8, I went to the work diary
and, somehow, memos have inexplicably appeared for the work I did
today, but they don't actually describe the work I did. What the hell?
One thing of note, I went to starbucks, the other day, to use their
wifi. It installed something on my machine that automatically logs me
in whenever I go there, supposedly. I have been having this trouble
ever since then. Could that possibly be interfering with the time
tracker app, do you suppose? Hmmm.....

By the way, at one time, if a free lancer failed to add a memo for
every screenshot, in the work diary, he would not get paid for the
ones that had no memo. Is that still the case? If so, I will be VERY
upset if I do not get paid for the extensive work I have done because
the Upwork app has quit working!!! I would add an anger emoji here,
but I am not sure how as I normally don't mess with emoji's. I have
alerted my client to this issue just in case there are some serious
difficulties. I will go back to starbucks tomorrow and see if I can
find out something there. (Hoo Boy) Isn't science wonderful?

[#17]

Hi Blake,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#18]

Hi Joanne,

I'm having the same issue as others where I cannot edit memos or add manual time in my work diary. It would be great to know when there is a fix to this issue!

Thanks,

Zab

[#19]

Thank you. Just for informational purposes, I have received some
E-mails, from other free lancers saying they are having the same
issue. I also go an E-mail, from a member of your support team stating
that this is known bug and they are currently working on it. I am
beginning to feel a lot better about this now. I was afraid Starbucks
might have caused the problem, only on my machine, when they
downloaded something to it when I went in there to use their wifi.
Apparently, that is not the case. Big load off my mind!

[#20]

I've been having the same issue for 2 days now. Doesn't matter what device, what browser, clearing cookies, incognito mode... I can't add time to a contract that's been allowing manual time for months.

[#21]

Hi all,

As shared on this thread, it is a known issue and our engineers are working actively on fixing it. As a workaround, you can try using Firefox instead of a Chrome browser or add/edit manual time from within the contract page:

• Go to My Jobs and click on contract in question.
• In the Contract room click the Work Diary tab.
• There you should be able to add or edit manual time.

We apologize for the inconvenience this has caused and we'll make sure to update here once it's been resolved.

Thank you.

[#22]

Good day, Aleksandar.

It doesn't work in Firefox too.

And is there a workaround for editing "memos"?

[#23]

Hi Oleg,

Could you please confirm if you've tried to edit your memos from the Contract Room?

[#24]

Yes, it works on contract page.

Thank you.

[#25]

Seriously, I need help with this before the billing cycling ends. I CAN'T add manual hours since monday.

[#26]

I have the same problem. It was fine before but since Monday, when I click the manual hours button - nothing happens!