Jun 7, 2021 09:41:07 AM by Roan Romelica A
Hi Team,
I have 2 clients that allow manual time logging. But, today, I tried to manual time to both of them but it is not working. No error message appearing as well.
When I click the "Add Manual Time" button, nothing happens, it just refreshes. This is for two of my clients. Kindly confirm if there are system issues?
Thank you very much in advance!
Solved! Go to Solution.
Jun 9, 2021 02:10:26 PM by Valeria K
Hi All,
Our engineers released a fix and you should now be able to add manual time both from the Contract room and from My Jobs> Work Diary. If you still don't see the pop up when clicking Add Manual Time button, please clear your browser cache.
Thank you for your patience while we were getting this resolved!
Jun 8, 2021 11:11:38 PM by Charles Rafferty L
Jun 8, 2021 11:42:54 PM by AleksandarD A
Hi Charles,
Have you tried the steps shared in this thread? Let me know if you still can't add manual time after trying them.
Thank you.
Jun 9, 2021 12:28:41 AM by Meghan P
Jun 9, 2021 01:18:29 AM by AleksandarD A
Hi Meghan,
Our engineers are actively working on a fix for this issue. Once it's fixed, we'll make sure to announce it here in the Community.
Thank you.
Jun 9, 2021 04:35:06 AM Edited Jun 9, 2021 04:36:00 AM by Federico D
This is not going to look good on us. If the clients see that we are adding hours days after the work was supposed to be done, they may think we are making up the hours.
Jun 9, 2021 02:48:45 AM by John S
I have been able to add manual time for all time - until this week!
Now when I press the manual time button, it doesn't work ie doesn't present me with the option to add dates/time etc as usual. Is it an Upwork issue?
Jun 7, 2021 09:20:27 PM by Mangesh N
Hi,
Earlier, when I used to select snapshots and click the "Edit Memos" option, or when I double-clicked on the memo timeline over the snapshot, a popup used to open from where I could edit the memo. Now that's not happening. I think that it might be a bug.
Can someone please help out?
Thanks,
Mangesh
Jun 9, 2021 03:33:10 AM by Noreen S
Hi! I'm having the same problem. Can't edit my screenshot memo for today. Can you kindly check? Thank you!
Jun 9, 2021 05:48:23 AM by Facundo G
I can't add my hours to the work diary since Sunday. I need help with this, or else I'll lose my hours
Jun 7, 2021 05:29:17 PM by Blake M
Help! Help! I just went to fill in the memo on one of my projects and it keeps failing to work. I select the hours for which I want to edit a memo, hit the 'edit memo' button and it clears the screen and then comes back with all the hours deselected without every giving me a chance to put something in the memo! What is going on??
Jun 7, 2021 07:42:03 PM by Joanne P
Hi Blake,
I'm sorry for the trouble you had. Could you please try to clear your cache and cookies or use a different browser? Also, you can only add, edit, and delete time on an active contract in the current week's Work Diary. The previous week's Work Diary is no longer editable after Monday at noon UTC. Please let us know if the issue persists.
Jun 8, 2021 08:56:31 PM by Blake M
Jun 8, 2021 10:57:02 PM by Joanne P
Hi Blake,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 9, 2021 06:26:53 AM by Zab R
Hi Joanne,
I'm having the same issue as others where I cannot edit memos or add manual time in my work diary. It would be great to know when there is a fix to this issue!
Thanks,
Zab
Jun 9, 2021 09:32:17 AM by Blake M
Jun 9, 2021 06:48:28 AM by Stephanie P
I've been having the same issue for 2 days now. Doesn't matter what device, what browser, clearing cookies, incognito mode... I can't add time to a contract that's been allowing manual time for months.
Jun 9, 2021 06:53:40 AM by AleksandarD A
Hi all,
As shared on this thread, it is a known issue and our engineers are working actively on fixing it. As a workaround, you can try using Firefox instead of a Chrome browser or add/edit manual time from within the contract page:
We apologize for the inconvenience this has caused and we'll make sure to update here once it's been resolved.
Thank you.
Jun 9, 2021 08:14:38 AM by Oleg K
Good day, Aleksandar.
It doesn't work in Firefox too.
And is there a workaround for editing "memos"?
Jun 9, 2021 09:25:06 AM by Andrea G
Hi Oleg,
Could you please confirm if you've tried to edit your memos from the Contract Room?
Jun 9, 2021 08:50:08 AM by Facundo G
Seriously, I need help with this before the billing cycling ends. I CAN'T add manual hours since monday.
Jun 9, 2021 08:54:29 AM by John S
I have the same problem. It was fine before but since Monday, when I click the manual hours button - nothing happens!
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