Nov 22, 2022 09:09:51 AM by Shawn S
I'm unable to upload to my portfolio. When I drag or click on a file, the box turns gray with message that the file is uploading. However, it doesn't upload. The file is only 300kb. Have tried twice unsuccessfully. Never had this problem previously.
Any suggestions are appreciated.
Solved! Go to Solution.
Nov 22, 2022 01:54:17 PM Edited Nov 22, 2022 06:57:48 PM by Arjay M
Hi Shawn and Valued Members,
We truly appreciate you reporting these errors and we sincerely apologize for the inconvenience. I have shared your report with the appropriate team for further review and assistance. Kindly expect an update on this page from one of the members with your support ticket once your report is fully reviewed.
**Edited for Updates**
We just received an update that this is a known issue with the Portfolio feature. Our engineers are looking into these errors and working to address the issue that's causing them. We'll keep this thread updated with more information. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Nov 22, 2022 11:50:52 AM Edited Nov 22, 2022 02:05:31 PM by Apinia R
Hi there,
I have found the same problem. I have been trying to upload more images to my portfolio for a few hours, but still can't.
SOS!
Nov 22, 2022 03:01:25 PM by Anas S
Hi,
I am trying to upload images on portfolios section but its not uploading but when I check the console for Javascript errors and warning I found there is an error arriving when I triger the upload photo event.
I have checked by clearing cache, changing browser, even I have tried with different PC and different OS
Please check the image its clearing showing the error "height is undefined"
Thank you
Nov 22, 2022 07:44:28 PM by Justina Catherine E
Hi there,
I've been facing the same issue over and over again on various devices. Please help me resolve this.
Nov 21, 2022 06:39:39 PM by Zhen W
While I was adding portfolio just now, I found that I couldn't add details, nor could preview my project portfolio even though it can be related to my previous work earned at Upwork. Moreover. the system always display the messages "unknown project type error". see screenshot. I am wondering whether someone can help me out in this respect.
Thanks!
Nov 21, 2022 07:07:19 PM by Avery O
Hi Zhen,
Does this happen when you try to clear your browser's cookies or use a different browser?
Nov 23, 2022 01:11:28 AM by Zhen W
No I only use my default browser and I wasn't told to clear any cookies. So how to shoot this trouble?
Nov 22, 2022 01:20:45 PM by Justin G
I am here to say the issues are still a problem for me as well. Let the upload set most of the day, just to see if I could get it to upload, and came back to 0% as well.
Nov 22, 2022 01:54:17 PM Edited Nov 22, 2022 06:57:48 PM by Arjay M
Hi Shawn and Valued Members,
We truly appreciate you reporting these errors and we sincerely apologize for the inconvenience. I have shared your report with the appropriate team for further review and assistance. Kindly expect an update on this page from one of the members with your support ticket once your report is fully reviewed.
**Edited for Updates**
We just received an update that this is a known issue with the Portfolio feature. Our engineers are looking into these errors and working to address the issue that's causing them. We'll keep this thread updated with more information. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Nov 22, 2022 03:01:22 PM by Apinia R
I gave up to upload the new images (both JPG and PNG files) to my portfolio tonight, will retry tomorrow.
But PDF files are an option, please see attached.
Nov 22, 2022 03:35:30 PM by Cem Guney C
I am having the same issue. I deleted my existing portfolio to load the new one, and I'm without a portfolio now.
As I see many people have faced (and facing) the same issue in time.
Why don't you post a public answer so anyone having the same problem can do a little search and find a solution without wasting their and your time by tickets (whatever they are - I don't know). Why is there a forum if everyone is getting answers by Dm's for their questions?!
Nov 22, 2022 03:55:09 PM Edited Nov 22, 2022 04:05:22 PM by Cem Guney C
Let me reply myself in case if anyone reads this.
Try to save your files in webP format. It worked for me.
(edit)
They have no previews, just seen as downloadable links. But better than nothing for a while
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