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Gopi's avatar
Gopi P Community Member

Unable to verify your Tax ID number on Upwork

Please check my Legal Taxpayer Name. Now I verified the legal name and PAN number. Please check and approve.

gopip18_1-1646185972652.png

 

 

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Abdul, 

 

The TAX ID (PAN) status is under "Pending Verification" until we have a manual verification for PAN. Once you enter a PAN number, you will automatically get a reduced withholding tax of 1% regardless of the PAN "Pending Verification" status. There is no further action needed on your end. 


~ Avery

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384 REPLIES 384
Avery's avatar
Avery O Community Manager

Hi Gopi, 


Please ensure that the "Legal taxpayer name" on your Tax Information (ID) and your Form W-8BEN should exactly match the name registered on your PAN ID (can be found on the TRACES records). 


~ Avery
Ravindra's avatar
Ravindra B Community Member

Hi,

 

I know my PAN number is valid as I file my ITR every year.

 

Today, I received an email from Upwork that my Tax ID could not be verified.

I have attached a screenshot of the email received.

 

There is a suggestion that my name could be different in Upwork and TRACES.

 

What is TRACES?

 

BTW, I have not had TDS deducted for several years now as my income has fallen below the taxble limit.

 

I would greatly appreciate any help or advice.

 

Thank you.

 

"Certa bonum certamen"
Avery's avatar
Avery O Community Manager

Hi Ravindra, 


TRACES (TDS Reconciliation Analysis and Correction Enabling System) is an online facility provided by the Income Tax Department of India. If you have an account on TRACES, you can see your year-to-date tax info by logging in on the website. Here's a link to their website. 

Please make sure that the legal name you add to your Tax Information (ID) and the Form W8-BEN must match the registered name on the PAN ID. If you have a question about paying TDS, we suggest you reach out to a trusted tax expert or advisor to learn more about Indian TDS and your tax obligations since we cannot offer specific tax advice. You may find more information on Indian TDS here.


~ Avery
Ravindra's avatar
Ravindra B Community Member

Thank you, Avery.

 

I had not looked at the name under W8-BEN.

 

I just found that the name there was “Self-Employed”

 

I honestly don’t recall entering that.

 

I have now enterd the correct full name.

 

Hopefully, that will solve the problem.

 

"Certa bonum certamen"
Abdul Latif Ahmed's avatar
Abdul Latif Ahmed M Community Member

Hi Avery,

 

I am also facing the same issue.

 

The issue is when we delete and re-submitt the tax information id, there is no way to add a name. The below name comes by default. We can only add our tax id. 

lat_if_0-1646198705123.png

 

And the same information is seen in W-8BEN. However, under W-8BEN we are able to add the tax payer name.

 

Not sure what is the requirement? If we put our proper name under W-8BEN, then obviously it wont match legal tax payer name in the above field. And in the above field there is no way to edit the legal tax payer name. 

 

lat_if_1-1646198771630.png

 

Pleae advise.

 

Avery's avatar
Avery O Community Manager

Hi Abdul, 


Could you please try editing your Form W-8BEN first by clicking on the pencil icon? Once edited, please delete your Tax Identification (ID) and re-add it again. 

If this doesn't solve your issue, please let us know, and our team will assist you further.


~ Avery
Abdul Latif Ahmed's avatar
Abdul Latif Ahmed M Community Member

Avery, thank you for your quick help. Yes, that did re-solve the name issue. However, I am still an unverified user as it says PAN pending verification. 

 

Thanks

Divya's avatar
Divya S Community Member

Hello, I want to re-submit my PAN to Upwork for validation. The email from Upwork says I need to delete my PAN information and then re-submit it for validation. How do I delete my PAN and re-add? On the Tax Information page, I only see an EDIT option to edit the PAN. I don't see a DELETE option for removing my PAN.

Abdul Latif Ahmed's avatar
Abdul Latif Ahmed M Community Member

Hello, 

 

Further to my message above. I have been receiving my tax certificate properly from Upwork all these years. So how come the same tax id suddenly becomes invalid today?

 

I have cross verified my id with efiling (govt of India website). It says its valid.

 

lat_if_0-1646200328567.png

 

I have deleted my tax id and resubmitted on Upwork as was asked in the email. However now it says PAN pending verification. Till this is not verified, my tax will be deducted at 5% vis-a-vis 1% (for verified users.), which I was till one day ago.

 

I am unncessarily getting hit on the tax rates.

 

Kindly provide a solution to this issue. 

 

Thanks for your help. 

Avery's avatar
Avery O Community Manager

Hi Abdul, 

 

The TAX ID (PAN) status is under "Pending Verification" until we have a manual verification for PAN. Once you enter a PAN number, you will automatically get a reduced withholding tax of 1% regardless of the PAN "Pending Verification" status. There is no further action needed on your end. 


~ Avery
Kshitij's avatar
Kshitij S Community Member

Hi Avery,

For Individual this worked well for us. But for agency this is not working even after updating twice as instructed.

In India there is a concept of Priopriotership business, where PAN will only reflect the name of the individual and business name is only reflected in Income tax return. In such case, You may agree that the name of individual and PAN to be mentioned in Tax information and W-8BEN. I did so, but still it did not verify my PAN.

Now Please guide me how do I resolve this for my agency? Thank you.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shah,

 

Thank you for your message. Could you please confirm if you have tried removing and re-adding the PAN details? 

 

Thank you

Pradeep

Kshitij's avatar
Kshitij S Community Member

Hi Pradeep,

Yes, I already tried it twice and in both attempt I mentioned different name in W-8BEN. Once my name on PAN and once the name the agency name registered with Upwork but both got rejected without any reason.

I hope that's useful info. Thanks.

K**bleep**ij Shah

Nikola's avatar
Nikola S Retiring Moderator

Hi Shah,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Kshitij's avatar
Kshitij S Community Member

Hi Nikola,

Thank you for taking it up. I will be waiting for support ticket.

regards,
K**bleep**ij Shah

Sarannian's avatar
Sarannian S Community Member

Hello Team,

 

I am facing the same issue currently , I have added my PAN details twice and I get the same "Unable to verify your Tax ID number on Upwork". Please assist 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sarannian,

 

I can see that you've managed to add your PAN number successfully. No further action on the Upwork platform is necessary. Note that we cannot directly verify your tax information. Once you add the information to your Upwork account, we submit it to the Indian Tax authorities for verification. 

~ Luiggi
Amlan's avatar
Amlan B Community Member

Dear Pradip, 

I am also unable to validated and verified my PAN no. As per IT department is already validated and verified. But, Upwork is telling the different. I don't know how to get my payment. So, please let me know. Thanks, Amlan

 

Gagan's avatar
Gagan B Community Member

I have added PAN card information on the upwork but still shows verification pending and deducting 5% tax from the amount that I received from the client. It should be 1%. Could you help me with this? Or what else do I need to do? 

Andrea's avatar
Andrea G Community Manager

Hi Gagan,

 

It looks like you added your PAN after the payments you're referring to were released. Please note that you should start being charged 1% after there is a PAN on file for your account.

 

~Andrea
Gagan's avatar
Gagan B Community Member

Hi Andrea,

 

But I did not withdraw the money, Technically it is with Upwork so it should take 1% holding.
Could you please clarify or elaborate on this point "Please note that you should start being charged 1% after there is a PAN on file for your account?"

 

Thanks,

Gagan Bhatia

Anami's avatar
Anami M Community Member

Hello Avery,

Quoting you -  I will get a "reduced withholding tax of 1% regardless of the PAN "Pending Verification" status." I added the PAN details on 22nd Sep 2022 which was showing "pending" status till 28th Sep 2022. (which was more than your standard 3 days time) and when I got my invoice (on 27th ) in this time frame only with a 5% deduction than on the 28th, I searched your community and read somewhere to delete and re-add the details, so I did the same.

Avery, Now my concern is why in the first place it was 5%. And second, how can you help me get the refund?

Looking for a positive response.

Thanks 

Anami.

Nisha's avatar
Nisha D Community Member

Hi There,

 

I have registered a sole propritership business and provided my GST/HST number on upwork However I have received emsil saying my TAX ID is unable to verified although my business legal name is similar as on Upwork. 

 

Kindly assist

 

thanks 

Nisha

Andrea's avatar
Andrea G Community Manager

Hi Nisha,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea