Unresponsive client: Can Upwork release my payment already?

[e9ca6405]

Hi! It's almost 2 months since my client last messaged me. I've already accomplished the work required by here for almost 3 months now. Can Upwork help the Escrow fund to be released? Thanks.

[NikolaS]

Hi Matt,

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client. 

On a fixed-price contract, ending the contract forfeits any funds remaining in escrow. Instead, it is often best to complete your last milestone before you end the contract. If your client fails to respond to your submission, funds will be automatically released after 14 days. If they respond but refuse the work and you believe you have completed the work according to the agreed terms, you have the option to file a dispute.

You can find more information here. 

[wescowley]

Use the "Submit work" button on the contract page. The payment will be released automatically if the client does nothing in two weeks.