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Upwork Desktop App Issue Version 5.3.3.862

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
11 of 17

Hi Dhara,

 

Please check your Work Diary in an hour or two. If your time is still not uploaded please submit a ticket directly from the app. To do this click on the Settings Cog > Support & Feedback > Get Support. This will include your logs and our team will be able to investigate it further. Thank you.

~ Goran
Upwork
kshitijshah30
Ace Contributor
Shah Member Since: Oct 4, 2015
12 of 17

Hi Goran,

 

I updated my mac to Catelina in Jan 2020 and only because of Upwork desktop app issued I had to switch to older version Mojave. Now I am again thinking to update on Catalina latest version. Please let me know is it working perfectly on Catalina now ?

 

thank you in advance. 

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
13 of 17

Hi Shah,

 

Feel free to update your OS and if you run into any issues with the Upwork Desktop App, let us know and we will be more than happy to assist you.

 

Thank you.

~ Aleksandar
Upwork
kshitijshah30
Ace Contributor
Shah Member Since: Oct 4, 2015
14 of 17
Hi,
Thank you for the message. I just want to understand in case Upwork is
getting frequent tickets for Catalina if so is the case I wouldn't like to
take risk of updating it.

Because If I get problem in the desktop app it takes lot of pain in
reinstating to previous versions of OS. Thanks.
djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
15 of 17

Hi Shah,

 

We can't properly advise you on that as there are users that are experiencing an issue for using the Upwork Desktop App with the mentioned OS where other users don't. For the users that are experiencing the issue, there is a solution that we share that does resolve it and the users are able to continue using the Upwork Desktop App.

 

Thank you.

~ Aleksandar
Upwork
d1a5b2c4
Active Member
Sangwoo K Member Since: Aug 10, 2020
16 of 17

Hi,

 

I have macOS Catalina and I've been having trouble with the Upwork Desktop app. The Upwork Desktop app is version 5.4.4.1 and the macOS Catalina is version 10.15.5. Whenever it takes screenshots, it only screenshots the Upwork Desktop app itself and nothing else. When I check under Settings > Security & Privacy > Screen Recording, the Upwork Desktop app isn't even listed as an option.

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
17 of 17

Hi Sangwoo,

 

Could you please try the steps Valeria shared in this post? If that doesn't help, please let us know so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
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