Sep 9, 2020 09:30:33 AM Edited Sep 9, 2020 09:47:42 AM by Bojan S
Hello! I'm trying to log into my Upwork desktop app but it keeps giving me the "Unknown error has occurred" message. I have tried all the troubleshooting tips provided on the support page but it refuses to work. I have a Macbook Air version 10.15.4.
Any additional help would be great!
**Edited for community guidelines**
Solved! Go to Solution.
Sep 9, 2020 09:49:04 AM by Bojan S
Hi Jane,
We'll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you for reaching out to us.
Sep 9, 2020 09:49:04 AM by Bojan S
Hi Jane,
We'll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you for reaching out to us.
Sep 20, 2020 10:55:33 PM by Balwinder S
I have the same is but mine showing blank white screen. Can you please resolve my issue? You can see all in attachment.
Sep 20, 2020 11:04:00 PM by Goran V
Hi Balwinder,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.
Dec 22, 2020 10:05:37 PM by Mahir Tajwar R
I have the same problem as Goran.
After loading the app freezes, no login, or something else.
Dec 22, 2020 11:23:31 PM by Joanne P
Hi Mahir Tajwar,
I've shared your report about the Time Tracker App with the team. One of our team members will reach out to you via a support ticket and assist you further.
May 19, 2021 10:43:30 AM Edited May 19, 2021 11:14:34 AM by Bojan S
How do I solve this crash of the Desktop App? I have erased the AppData folders(both), and reinstalled but still presents me the Check my Conection and this text: **Edited for community guidelines**
May 4, 2022 11:09:15 AM Edited May 4, 2022 12:38:31 PM by Valeria K
Hello, I'm having the same problem, doesn't have a problem with my phone and MacBook, but an unknown error occurred on MacBook pro
**Edited for Community Guidelines**
May 4, 2022 12:38:06 PM by Valeria K
Hi Jovianne,
I see you've already initiated a support request about the issue you're having trying to log into your Desktop App. One of our agents will be assisting you directly via that support request shortly.
Thanks!
Feb 6, 2021 01:52:45 PM by Aleksandar D
Hi Fernando,
I'm sorry to hear about that. Could you please share the version of the Upwork Desktop App along with the version of your OS so that we can escalate your issue?
Thank you.
Feb 10, 2021 01:03:25 AM by Pilipina Joanary V
Hello,
Same here. I'm using a Macbook Pro and the desktop app is not working.
Feb 10, 2021 01:32:45 AM by Pilipina Joanary V
Hi Goran,
Thank you for the prompt response, I downloaded the installer on the link provided from the post and it appears that resolved the issue. I was able to open the desktop app now using that installer.
Cheers!
May 19, 2021 10:46:25 AM Edited May 19, 2021 11:14:55 AM by Bojan S
Hi, I am using windows 7 64bits, and the app version is 5.5.011 and get this message PLEASE HELP Check failed. **Edited for community guidelines**
May 19, 2021 11:15:24 AM by Bojan S
Hi Alfredo,
We’ll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you for reaching out to us.
Feb 10, 2021 01:06:43 AM by Mahir Tajwar R
Feb 10, 2021 01:34:39 AM by Pilipina Joanary V
Hello Mahir,
I am using a Mac so I can't use this method. Though I appreciate your response to help resolve this issue.
Cheers.
Dec 14, 2021 01:05:17 AM by Quan N
Hello! I'm trying to log into my Upwork desktop app but it keeps giving me the "We can't complete your request right now" message.
I have uninstalled, erased the AppData folders(both), restart, and reinstalled but still present me the same.
I am using windows 11-64bits, and the app version is 5.6.8.0
Any additional help would be great!
Dec 14, 2021 01:15:45 AM by Goran V
Hi Quan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with the Desktop app. Thank you.
Sep 10, 2023 08:29:05 AM Edited Sep 10, 2023 08:31:02 AM by Mohin Uddin Talukd S
Hello! I'm trying to log into my Upwork desktop app but it keeps giving me the "We can't complete your request right now" message.
I have uninstalled, erased the AppData folders(both), restart, and reinstalled but still present me the same.
I am using windows 7-32 bits, and the app windows version is 32 bit
Any additional help would be great!
Sep 10, 2023 09:23:55 AM by Luiggi R
Hi Mohin,
I'm sorry you're having trouble using the Desktop App. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 14, 2021 07:59:45 AM by Alfredo S
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