Upwork desktop app issue when starting

[#1]

Hi, im trying to start the desktop app but the app just stays loading, i tried uninstalling it, but i think there still some data to delete somewhere. tried open as admin and the same result.

some idea?

current version installed: v.5.4.71

EDIT: the app starts but nothing else happens just keep loading.

[#2]

Yes, its back

[#3 · Accepted solution]

Hi All,

We'd like to confirm that the issue has been resolved. To launch the App, you may need to  shut it down or "kill" it via system tools. On Mac it can be done via Activity Monitor utility. On Windows you will need to open Task Manager, find Upwork under Processes tab, select, click End task.

[#4]

Can we just uninstall and install again?

[#5]

It has not been resolved.

[#6]

Hi Natacha,

I'm sorry that the issue persisted even after you followed the steps on how to fix it. I can see that you have already submitted a support ticket to our team reporting that the issue has occurred again. One of our agents will update you directly to assist further. 

[#7]

This doesn't work.

Could someone please assist urgently? I've been offline for 2 days

[#8]

Hi Danielle,

I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#9]

can you please share how did you sort that out

[#10]

Hello Valeria. 
My Upwork time tracker v5.8.0.31 will not start, I have already killed the app and also restarted but the problem persists. I also tried uninstalling and reinstalling the app, allowing 3rd party cookies, removing the firewall, and even reverting time 15 days in the past in the computer. I have also tried downloading the 64 and 32-bit version and also the beta but it all stays the same, been having this issue since 08/05/2023 I have already notified chat support about this situation but have not received much of a solution. 
The Internet connection is strong and I am trying to work on an ASUS core i5 laptop.
Can you please advise? 

[#11]

I use UpWork desktop app for Windows 10. The app cannot be loaded tonight. I see an endless download screen.
   

     

I tried it:
-Reboot
-reinstallation

But this does not help. Any advice - the client is waiting, I can't start work.

[#12]

Same here.

[#13]

It worked for a while, now again I'm having the same issue.

[#14]

I haven't been able to access the app for almost an entire day (Windows 10).  I have tried reinstalling. I have tried killing process via task manager. It appears in my open processes tray but nothing happens when I click on it. Frustrating to read that the problem is supposedly resolved.

[#15]

Hi Morris, 

I'm sorry for the trouble you had. I have shared your concern with the team, and one of our agents will reach out and assist you directly via ticket. You may also want to check out the troubleshooting steps available here to help with desktop app issues.

[#16]

Hi, 

I am experiencing the same issue and have rebooted and reinstalled.

Could support please assist me as soon as possible?

[#17]

Hi Danielle,

Our team will reach out to you via ticket as well and will assist you further as soon as possible. Thank you.

[#18]

Same issue face, can you help to fix issue.

[#19]

Hi Jayesh,

I've shared your concern with the Time Tracker App with the team. One of our team members will reach out and assist you directly via a support ticket. 

[#20]

Hello I'm getting trouble for logging into my account via desktop app. It is stuck on the screen attached. 

[#21]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.

[#22]

Thak You for your prompt response. But kindly fix it at earliest as I have to start working.

[#23]

I am unable to use Upwork Desktop App. It just stuck on loading pop up screen and don't progress. Urgent help needed!

[#24]

Hi Oun,

Could you please try to shut the Desktop App down or "kill" it via system tools before trying to open it again? On Mac, it can be done via the Activity Monitor utility. On Windows, you will need to open Task Manager, find Upwork under the Processes tab, select, click End task. If that doesn't help, please try reinstalling and let us know if the issue perists.

Thanks!

[#25]

Hello Upwork Team. 
My Upwork time tracker v5.8.0.31 will not start, I have already killed the app and also restarted but the problem persists. I also tried uninstalling and reinstalling the app, allowing 3rd party cookies, removing the firewall, and even reverting time 15 days in the past in the computer. I have also tried downloading the 64 and 32-bit version and also the beta but it all stays the same, been having this issue since 08/05/2023 I have already notified chat support about this situation but have not received much of a solution. 
The Internet connection is strong and I am trying to work on an ASUS core i5 laptop.
Can you please advise? 

[#26]

Hi Ariel,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

Could you please try following the steps the support team shared with you? If you need further assistance feel free to follow up with our team directly on your ticket and they will be happy to assist you.