Using Upwork without a mobile device and Account Removal

[hodgesh]

I completed video verification, including showing my ID on camera. Now support wants me to upload the same ID but the only method is via mobile device. I have no access to a mobile device, I cannot borrow a mobile device. I'm told I cannot use this website without using this mobile upload method. Is that true?

If that is true, I intend to have my account deleted. How can I have ALL of my information deleted from this website, not stored for years? I asked to have my account deleted before, but apparently it was retained since support re-instated it for me years later. When I contacted support about having everything deleted, they started me on the verification process, which I cannot finish now.

Thanks.

[JoanneP]

Hi Kholleras,

I checked your account and saw you've already submitted a ticket to our team. Please allow them time to review the ticket and update you directly to assist further.