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mecudjoe
Community Member

Verification failed: Need Help

My verification for my payment failed but all my information is correct. Is there anyone that can help me?

6 REPLIES 6
PradeepH
Moderator
Moderator

Hello Mame,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

 

Pradeep H

Upwork

Thank you! I’ll be waiting

Hi, is there anything that could be done? The team member wasn't helpful. I keep getting asked to put in a total of $10 which i've done serveral times using $5.00 + $5.00 = $10 &  $1.48 + $8.52 = $10. Is there a way I can get someone on the phone to be more helpful?

Hi Mame,

 

I checked and it seems that you are already in correspondence with our team on your support ticket. It looks like they were able to help you resolve your issue. Feel free to follow up on your support ticket if you have any further questions and our team will be happy to assist you. 

 

~ Nikola
Upwork
mecudjoe
Community Member

Hi there, they were unable to help me. Hopefully there’s something you can do for me. Is there a number I can call?

Hi Mame,

 

I can see that the team has replied to your concern via the support ticket and will continue to assist you from there.

 

Thank you.

~ Luiggi
Upwork
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