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What is unclear about JSS?

samantha_huls
Frequent Visitor
Samantha H Member Since: Dec 10, 2020
1 of 16

Hey everyone!

I’m Samantha, and I host the Upwork onboarding webinars. I'm working on creating new and engaging content for Freelancers for the upcoming year, and I need your help!

 

I'm currently trying to decide what topics to cover within the subject of JSS (Job Success Scores), so I wanted to put out a question to everyone:

 

What are some things that you find unclear about JSS? 

 

Thanks for your help! Can't wait to continue to see you all on the platform and in our webinars in the new year. Smiley Happy

a_lipsey
Community Guru
Amanda L Member Since: Jan 23, 2018
2 of 16

Samantha H wrote:

Hey everyone!

I’m Samantha, and I host the Upwork onboarding webinars. I'm working on creating new and engaging content for Freelancers for the upcoming year, and I need your help!

 

I'm currently trying to decide what topics to cover within the subject of JSS (Job Success Scores), so I wanted to put out a question to everyone:

 

What are some things that you find unclear about JSS? 

 

Thanks for your help! Can't wait to continue to see you all on the platform and in our webinars in the new year. Smiley Happy


The most common misconception is that the public stars are what guide JSS. People most often don't realize that clients leave private feedback and this is what weighs against your JSS. 

 

Also - that it's based on your best of a 6-, 12-, or 24-month cycle. So things drop in or the weight of contracts changed based on your window. (At least to my understanding...now)

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
3 of 16

I'd like to know why my JSS says 99% on my profile but 100% in the sidebar when I'm on the "Find work" screen. I've heard that it can take a bit of time for both ratings to sync, but it's been like this for over two months now.

 

Screen Shot 2020-12-15 at 10.27.44 pm.pngScreen Shot 2020-12-15 at 10.27.31 pm.png

 

samantha_huls
Frequent Visitor
Samantha H Member Since: Dec 10, 2020
4 of 16

Hi Christine,

That second bar you're referring to is your profile completion bar. Looks like your profile is 100% filled out! Great stuff!

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
5 of 16

Ah, thanks for clearing that up! Maybe it should say "profile completeness" next to that stat, because I've seen others ask this question in the forum as well.

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
6 of 16

Hi, Samantha,

 

Is there also an onboarding webinar for new clients to make it clear to them how important their ratings and the JSS are for freelancers?

 

For example, are new clients told that although 3 is the average of 1 and 5 a rating of "3" for a freelancer does not indicate they did "average" (i.e. acceptable, but not extraordinary) work on a project?

 

 

samantha_huls
Frequent Visitor
Samantha H Member Since: Dec 10, 2020
7 of 16

Hi Will,

I also conduct the client onboarding webinars, and we do mention how important feedback is to freelancers. But I think your idea about breaking down what a great score constitutes could find its way into our presentation in the new year. Thank you for your feedback!

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
8 of 16

Thanks for considering that, Samantha.

johnchristopher2
Ace Contributor
John R. C Member Since: Jan 30, 2017
9 of 16

Hi Samantha,

 

Do you have any advice for long-term contracts and JSS?

When I started my profile in 2017 I logged 900 hours on a client's project, but had to quit.

The client never closed that and I had made some mistakes in the months after that which got my account flagged.

(I was younger and dumber 🙂 )

 

Right now I'm still focusing on longer term contracts and I would like to know if you have any advice on finally getting a JSS rating. Do I need to log another 900 hours to offset the previous 900 and thus get a 50% JSS or does it work differently?

 

Thanks in advance for your time.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 16

John R. C wrote:

Do you have any advice for long-term contracts and JSS?

When I started my profile in 2017 I logged 900 hours on a client's project, but had to quit.


Please read this article!

The contract from 2017 no longer counts towards your JSS as it is outside the maximum 2 year window and contracts without feedback do not hurt the JSS anyway.

 

You'll get a JSS when you have completed 4 or more (depending on contract-size) from a minimum of 2 different clients.

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