Where do I send the verification of my bank account to?

[#1]

Dear all,

I have the issue that my bank account for Upworks is my company bank account (I am the owner and CEO) of my firm. I also stated on the form for the payment that I am the one who is responsible for the bank account of the company, which is true, of course. Now my payment got 'unverified' because it says that there is a mismatch between the name on the account (my company's name) and my name. When I go to the FAQ section it is stated that I must provide additional proof that this is alright, i.e. my company lisence with my name on it or something similar. The question is now where do I send this proof to - I don't find any contact email, etc... on the Upwork homepage.

I know, this is maybe a stupid question but I am fairly new here and am still learning...

cheers and thanks

Johannes

[#2 · Accepted solution]

Hi Johannes,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[#3]

Hi Goran,

thanks for the swift reply and thanks for the help - please also let me know which kind of proof you would prefer.

all the best

Johannes