Oct 18, 2022 01:45:18 PM by Tracy C
I went to look at my previous payments, invoices, etc. through Upwork and found out that I'm being charged $81. I would like to know why. I used my FREE points/credits to apply for jobs and mostly have been accepting jobs that were offered to me (so no points/credits were lost). As a freelancer, I should not be charged anything. I have tried to contact Upwork and their "Get Support" tab is a joke. Any ideas or recommendations?
Oct 18, 2022 01:48:40 PM by Martina P
In the transaction history you have a breakdown of all transactions with descriptions. What do you see there?
Oct 20, 2022 04:38:39 PM by Tracy C
That I owe $81 to one of my clients. I should not owe anything. I don't even remember having a contract with this client.
Oct 20, 2022 10:00:24 PM by Martina P
The client might have changed his username. But he can't just initiate a refund without interacting with you. What happened?
Oct 21, 2022 01:01:04 PM by Tracy C
Oct 21, 2022 01:58:14 PM by Jeanne H
You are not an employee, and Upwork is not an employer. This distinction is critical.
Oct 21, 2022 02:26:51 PM by Mark K
Yes, yes -- she knows, Im sure - that she is a contractor.
The question is "why is a client charging her $81 for a seemingly mysterious client --
Oct 22, 2022 05:28:31 PM Edited Oct 22, 2022 05:28:50 PM by Tiffany S
Mark K wrote:Yes, yes -- she knows, Im sure - that she is a contractor.
Apparently she does not, since she erroneously told the BBB she was an employee.
Oct 22, 2022 01:20:09 PM Edited Oct 22, 2022 02:40:28 PM by Jeanne H
If you want help from Upwork, contact Support (the green button at the bottom right-hand side of the page). You will get a bot, but keep asking for an agent. Alternatively, you can click on the three dots at the upper right-hand corner of your post. A drop-down menu will show you options. At the bottom is "notify moderator". Try the Support option first.
Without you reporting what you see in transactions, I can't tell what is going on.
Do you know what job it was for? Or the date it appeared on your account that would indicate what job it was?
Oct 22, 2022 05:26:11 PM Edited Oct 22, 2022 05:27:11 PM by Tiffany S
You're not an employee. You're a customer who pays Upwork for its services.
It sounds like one of your clients did a chargeback. Does $81 mean anything to you? Does that figure match up with a small job you did, or a milestone?
ETA: You contacted the Better Business Bureau before reaching out to Upwork support?
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