Feb 28, 2024 01:12:36 PM by Quintin T
Why can't I contact support on Upwork? Freelancer.com's support is live 24/7.
Feb 28, 2024 02:35:42 PM by Luiggi R
Hi Quintin,
I'm sorry you're having trouble contacting support. Can you please share more information about the issue you're trying to contact support for? We'll be happy to escalate it to the team if needed.
In addition, here's how you can reach Upwork Support:
Feb 28, 2024 07:38:27 PM Edited Feb 28, 2024 07:39:21 PM by Nacho G
Chat with Upwork its not enough.
Feb 28, 2024 02:59:51 PM Edited Feb 28, 2024 03:00:37 PM by Thomas J M
I agree, Quintin - Why are we paying all these fees off of our labor if we can't even get live support?
Feb 28, 2024 08:14:51 PM Edited Feb 28, 2024 09:53:58 PM by Radia L
It's not that uncommon.
It started a few years ago. Apparently, directing support request to "dumb documentation search helper bot" and also "community forum" is preferred by many internet services.
AWS (a giant cloud space rental) doesn't accept any support requests, unless you pay (again) for it. They direct questions from normal paying users, to forums.
(*) Dumb documentation search helper bot -- you know what I mean, it's like the current Upwork helper bot where it guesses which document they should suggest to us, based on what we feed into it.
Why dumb? Because doing the search on Google with site:thedocumentationdomain.com often provides better results.
A ChatGPT-based bot should improve it, and I've seen Upwork have it, I played with it twice, but it keeps disappearing. It's either:
So we still end up with the dumb bot, and also us here helping Upwork's financial by answering questions in this forum.
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