Withdrawl on hold for additional review?

[#1]

Hey,

I just wanted to express my feelings about 'Withdrawal is on hold' as I dont see anything else I can do.

So I had bills to cover today, so I told my clients to pay me on 15th, as its fixed-price contract the money would be proccessed on 20th. Well what a shockar to find out that half of the money will be available tomorrow (no big deal but it said 20th in the report section for 4 days), so I contact UW support to atleast get an information on why is it taking a day longer for the other half (it was payed as a bonus and it was billed on 16th apperantly no worries). When I tried to withdrawal frist half that is aavailable, my my what a shocker:

*Your payment is on hold for further review*

And in the email among others it says : If you don't hear back from us within 2 business days.

REALLY? 2 DAYS?

Thanks for rewarding all my hard work I did trough Upwork with electricity being cut.

Cheers!

[#2]

When we have two threads with multiple people saying they can't make withdrawals over a 48-hour period, possibly the answer is not to open a CS ticket for each of them but to find out what the larger issue is and fix it?

[#3]

Hi, Ryan. Same happened to me. It's a payment from a regular client, which pays me almost weekly, and I always withdraw without problems to my paypal account. I have bills to pay and I really depend on this payment.

[#4]

Hello Sir,

Kindly please also check my account? I submitted a request checking on why my payment's on hold and send a photo of my passport. I was able to withdraw the money on my available balance, however, I received a notification saying "**is currently on hold for additional review.**". This is the first time I encounter something like this on my account. I received an email about "payment confirmation" and I'm not sure if everything's fixed already. I did not receive any response yet from your support. Please help. Thank you!!

[#5]

Hi Cinderella, 

I have followed up your ticket with the Customer Support Team and they will get back to you with more information.

[#6]

Thank you so much, Avery! Appreciate it!

[#7]

Hi! Experienced the same thing after being on Upwork for several years and withdrawing funds without incident. I've been using the same bank account which matches the name on my Upwork account. Is this a system glitch? Is there a reason my earnings are on hold? Please advise.

[#8]

Hi Jeanne,

I can see that you have opened a ticket for this, since private information are involved our team will assist you on your ticket.

[#9]

Will wait for the response to my ticket. I just noticed a number of different people posting about the same issue over the past few days, so I was wondering if this is a system issue instead of actual problems with our accounts.

[#10]

Hello,

Can anyone explane me why is my payment on hold? This is the third time that I want to transfer earnings to payoneer account. First two time I didn't have this problem.

Thank you.

[#11]

Stefan,

Being patient in this situation is the only thing you can do.  They are just running additional security checks.  If there is no issue with the payment you need not worry.

[#12]

Thank you Mike!

[#13]

Hi Stefan,

Someone from our team will reach out to you to assist you further. you can access your ticket here. Thank you!

[#14]

Hello Joanne Marie P,

I am also new freelancer and I have also got the same issue today. "that my payment is on hold for Identity verification". I have linked my payoneer account with upwork and I usually withdraw money to this account.

Please help me.

Thanks. 

[#15 · Accepted solution]

Hi Petar,  Unfortunately Upwork does not take in to consideration your personal problems when transfering money.  These rules are in place to prevent fraud and abuse and to ensure trust worthiness of the company.  Patience is key here.

[#16]

I guess you're right, but if you're taking 20-10-5% portions of my projects, least you can do is to review the withdrawals in timely manner (couple hours) having in mind some people here freelance full-time and this being only source of income.
Thanks for your replay.

[#17]

the same happened with me, same withdraw operation in the same time and same value every month, and it is ON-HOLD, 

upwork takes 20% of my fees to protect my money not to hold it and release it when they wish to do that

and if there any identity issues that need to be checked, that should be done ASAP when the issue raised, not wait till me trying to withdraw my money for my father surgical operation, then hold it, we need to check your & our records?!

my withdraw is on HOLD till now

[#18]

Amr, Muhammad and others,

Upwork is required to adhere to set guidelines and to verify users' information before sending the money to them.

This is a common request and we just need to clear your accounts before we send the funds. An email is sent to any user who needs to complete this process and the team will directly follow up with you if any additional information is required.

[#19]

Thanks for your reply Valeria!

but we need more detailed info and solution also, as this is not my first payment, and I did not change anything in my payments info, plus I am still waiting for any email with the follow up, so that I can withdraw MY MONEY ASAP, PLEASE

my payment is on hold, with no any further information or steps to follow.

what shall I do now beside waiting ?

[#20]

Amr,

Unfortunately, we won't be able to share more details at this time. Every account that requires an additional review will be checked by the team within 1 business day and freelancers will be notified if any additional information or verification is necessary. Otherwise, the payment will be released as usual.

Thank you for your patience.

[#21]

Waiting and Hope!

thanks again

[#22]

Hello may I know why my payment is on hold, in fact, I have mention my all details regarding my bank account ..please guide me Thanks

[#23]

Hi Muhammad,

I can see that you have already opened a ticket for this, one of our team members will respond back to you shortly and assist you further.

[#24]

They hold payment in the last week and released after 1 day. Today I have withdrawn and again hold for review. What’s wrong ? Will it happen always for Payoneer withdraw?

[#25]

Thanks Valeria, 

I wish there will be no issue like this in the future. I mean why don't Upwork ask us for verification in the first place before we withdraw the money? So we don't have to wait for the administrative review and verification like this

For some of us, 1-2 day payment delay is a dead or alive situation. Thanks for the understanding.

[#26]

It has just happened to me. I'll never understand these kind of procedures. Totally unfair if you consider the time we have to wait for our money and the fees you take. It would be enough to check what you need in advance...

Thanks