Jun 3, 2021 02:58:40 AM Edited Jun 7, 2021 06:00:16 AM by Aleksandar D
Hi there,
I made a withdrawal for 25th May, but after I found that the IBAN code contains one wrong number.
I connected with support 6 days ago, but after 8 business days, the money doesn't return to my Upwork account.
You can see all the details **Edited for Community Guidelines**
Hope for your patience and help 🙂
Regards, Eugene
Solved! Go to Solution.
Jun 7, 2021 05:57:22 AM by Aleksandar D
Hi Eugene,
Thanks for following up and I'm sorry you still haven't received the funds. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 3, 2021 03:07:49 AM by Goran V
Hi Eugene,
Rest assured, your funds are not lost. Our team can initiate a trace on your transaction after 8 business days have passed (today is your 7th business day).
If you still haven't received your funds by Monday, feel free to follow up here and our team will assist you further. Thank you.
Jun 7, 2021 05:41:51 AM by Eugene K
Hi Goran,
Thank you for letting me know about this. I hope your team can spend some time and help me with this today.
Thanks.
Jun 7, 2021 05:57:22 AM by Aleksandar D
Hi Eugene,
Thanks for following up and I'm sorry you still haven't received the funds. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 11, 2021 11:43:01 AM by Eugene K
Hi Aleksandar,
Just want to let you know that I received the payment, and this issue is resolved. Thanks to all your team for their help and support.
Regards, Eugene
Jun 11, 2021 12:43:52 PM by Andrea G
Hi Eugene,
I'm glad to hear you finally received your funds! If you ever need any help, please feel free to reach out here in the Community.
Sep 13, 2021 06:14:35 AM by Sanaullah K
I Did yesterday wrong IBAN transaction. Mean at 12th of September. I will receive back my funds? and I'm also trying to edit bank details what should I do
Sep 13, 2021 06:51:48 AM by Aleksandar D
Hi Sanaullah,
You can't edit the bank details and change the account number so I suggest removing and re-adding your account with the correct information.
Regarding your withdrawal, it will return to your account once the transaction fails, which usually takes from 7 to 10 days. If after 8 business days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you.
Thank you.
Sep 20, 2021 01:25:01 PM by Sanaullah K
Sep 20, 2021 01:41:23 PM by Bojan S
Hi Sanaullah,
As our team already shared within your support ticket regarding this concern, please allow the 8th business day to pass (which is by 09/23/2021) before the funds will be sent back to your Upwork account.
Thank you!
Sep 20, 2021 02:12:20 PM Edited Sep 20, 2021 02:12:46 PM by Sanaullah K
Sep 23, 2021 04:30:29 AM by Sanaullah K
Sep 23, 2021 04:33:47 AM by Goran V
Hi Sanaullah,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.
User | Count |
---|---|
459 | |
367 | |
283 | |
259 | |
216 |