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Wrong country while creating my profile

Active Member
Julio N Member Since: Jan 3, 2018
1 of 91

Hello, I was connected thru a customer proxy when I created my UpWork account and by mistake I let USA (auto selected) as country, I realize it cannot be changed during the profile creation, so I kindly request your help to set the right country (Venezuela) in order to move forward with my account configuration. Thanks in advance for your help. Regards, Julio

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 91

Julio:

This is the Community Forum, which is essentially a discussion board used by Upwork users.

 

It IS POSSIBLE that a Forum Moderator (who works for Upwork officially) will see your request and help you out with it.

 

But the official proper way for you to get help with this is to contact Upwork Customer Support and submit a help ticket, asking them humbly to help you correct your country location to the right country.

 

https://support.upwork.com/

Active Member
Julio N Member Since: Jan 3, 2018
3 of 91

Thanks for the prompt response Preston H, 

 

I did try to request help from support section but at the end it requests to select a channel where "Discuss with UpWork Community" seems to be the one which makes sense, so I assume it will take me to this forum.

Community Guru
Preston H Member Since: Nov 24, 2014
4 of 91

At this point, you may simply need to wait for a Moderator to read this thread and help you.

 

There is no direct way for you to make the change yourself.

Active Member
Mahmoud K Member Since: Jun 14, 2019
5 of 91
I have a similar issue too. When I signed up, my country was set to United states. Now, whenever I log into upwork, I am always at the Create profile Page and I can't do anything, because I need a us phone number. Can you please change it to israel?
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
6 of 91

Hi Mahmoud,

 

Your country has been updated. Please, make sure to update the rest of your address and continue with completing your profile.

 

Thanks!

~ Valeria
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Active Member
Muluken T Member Since: Oct 18, 2019
7 of 91

Hi, I have a similar problem. When I created my profile, it was automatically saved to United States. I am currently in France, I have a French cell phone number. If you could assist in resolving the problem, I would greatly appreciate it.  Thank You.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 91

Hi Muluken,

 

Thank you for reaching out to us! Your Country was updated as per your request. Feel free to update the rest of the information on your profile.

~ Bojan
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Active Member
Silentium S Member Since: Nov 24, 2019
9 of 91
I made the same mistake while creating the new profile. Could I change the country in order to verify my phone number?
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
10 of 91

Hi Silentium,

 

Could you please confirm the country where you are currently located so we can assist you? Thanks!


-Joanne
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