Dec 21, 2016 11:23:32 AM by Muhammad R
Hello my account was suspended during my work. I was working on an hourly contract and suddenly my account was suspended. Please help me to sort it out.
Solved! Go to Solution.
Dec 22, 2016 03:42:45 AM by Preston H
Giorgi:
I'm not saying whether you are right or wrong in this case, but just FYI:
You can not reliably use LinkedIn link-and-image pairs within Google Image search to verify if a profile photo belongs to a person with a certain name. The LinkedIn image search results are notoriously misleading because LinkedIn pages can contain many profile photos of people other than the page-titled person. One typically needs to dig deeper or disregard LinkedIn google search results entirely. First-level search results often lead to incorrect conclusions.
Nov 5, 2019 01:38:02 AM by Goran V
Hi Khan,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
May 16, 2021 05:00:14 PM by Serg K
Good day.
I see this message.
Your account has been suspended. Please contact customer support.
I think this is some error. Please help me to resolve this.
May 16, 2021 05:14:52 PM by Serg K
Good day.
I see this message.
Your account has been suspended. Please contact customer support.
I think this is some error. Please help me to resolve this.
Aug 27, 2021 12:11:27 PM by Muhammad U
My account has been suspended although I have uploaded all my original and new documents. I need an agent
Aug 27, 2021 01:10:29 PM by Bojan S
Hi Muhammad,
I checked this for you and our team has reached out to you already regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
Thank you!
Jan 15, 2022 05:22:29 AM by Emmanuel A
Hello,
I got this message on my account: Your account has been suspended. Please contact customer support.
May I know why?
Jan 15, 2022 08:07:27 AM by Nikola S
Hi Emmanuel,
I checked and it looks like you already responded to the email you received from our team. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jan 29, 2022 07:45:59 AM by Muhammad F
My account has been suspended although all the information provided was correct. I don't know why the account was suspended. Could anyone help me?
Feb 10, 2022 06:57:13 AM by Muhammad F
Hi Team,
One week earlier, I have verified my account but it still asking me to verify my account. Could anyone help me?
Previous Support Ticket: 33821014
Feb 2, 2022 04:00:54 AM by Baktash N
Greetings Andrea,
My account has been suspended, very strange, not sure why, please could someone look into this, happy to jump on a quick call if that makes things easier?
I'm a digital Nomad travelling and working, so UpWork is kind of a need for me but i keep seeing:
"Your account has been suspended. Please contact customer support."
Any help would be great 🙂
Feb 2, 2022 05:38:03 AM by Andrea G
Hi Baktash,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Feb 7, 2022 12:15:35 AM by Daniella Almira Cl T
Feb 7, 2022 12:21:51 AM by Goran V
Hi Daniella,
I checked your account and I can see that our team has already reached out to you via ticket with more details. Your ticket is with the number 33892457 and you can access it on this link. If you have any additional questions, feel free to follow up directly on your ticket and our team will assist you further. Thank you.
Feb 21, 2022 12:23:05 AM by 11dac944 1
Hi everyone:)
My account has been suspended, and I don't know how to recover it. Could you help me?
Mar 26, 2022 05:51:36 AM by Daniel H
Hey, my previous upwork account has been suspended since it was kept unverified for about a month. I did some work through that account and got paid too but i couldn't withdraw the money cause my informations weren't getting verified. Now my account show's suspended and i have no way to log in or try the verification again. Please help me to either log in to my account and try verifying again or maybe let me refund the money back to the customer somehow.
Mar 26, 2022 07:09:41 AM by Nikola S
Hi Daniel,
Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.
Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.
Mar 27, 2022 03:32:46 AM by Daniel H
Okey. I have messaged you. Please help me out of this problem. Thanks
May 18, 2022 11:17:41 PM by Naushad M
My account is suspended. Can anyone please advice. Appreciate it.
May 19, 2022 12:26:13 AM Edited May 19, 2022 12:32:25 AM by Annie Jane B
Hi Naushad,
Thank you for reaching out to us. I checked your account and saw that you have another active account. Please know that duplicate accounts are against our Terms of Service.
May 19, 2022 03:59:57 PM by Naushad M
I tried loggin into the other account but I get message that its suspended. Is it possible to remove all but this one ?
May 19, 2022 06:54:29 PM Edited May 19, 2022 06:54:52 PM by Arjay M
Hi Naushad,
Thank you for your response. I'll have one of our team members reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 25, 2022 01:24:37 PM by Adeel S
Hello my account was suspended. I don't know the reason. Please help me to sort it out
May 25, 2022 05:05:38 PM by Arjay M
Hi Adeel,
Thank you for your message. I have checked your account and it looks like our team reached out to you a while back regarding the suspension on your account. I have sent a follow-up to the team handling your case and one of our members will reach out to you directly via support ticket for updates and further assistance. You can check here or your email for more details.
Jun 20, 2022 10:30:20 PM by Bayram Y
My account was suspended and I didn't receive any email. Could you please help me?
Jun 21, 2022 12:01:32 AM by Annie Jane B
Hi Bayram,
I am sorry to hear about your account status.I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Oct 17, 2022 04:02:00 AM by Pradeep H
Hi Alexandr,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Oct 7, 2023 09:23:41 PM by Shanice Kae S
My account was recently suspended. I don't know for what reason. I offered my client to use the milestone contract not the hourly contract so there wouldn't be a bigger charge on her end, which she did. Then in 2 days I received this suspension? I don't know what I did. Please review. My funds and source of income heavily relies on Upwork, and I have done my best for many years to reach one of the Top Freelancer status. Please.
Oct 8, 2023 12:50:40 AM by Pradeep H
Hi Shanice,
I am sorry to hear about the action taken on your account. I see that your account is already restored and one of our team members has already confirmed this via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
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